- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
A comprehensive book of "need-to-know" insights for busy leaders
Being a great leader means getting the fundamentals right. It also means consistently doing the "little things" that make a positive difference in the lives of employees, customers, and other stakeholders. The Busy Leader's Handbook: How to Lead People and Places That Thrive is a practical, easy-to-use book filled with gentle reminders of what we should be doing every day—especially when work is at its most intense.
The Handbook is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies. Short, succinct, and accessible, each chapter is "stand-alone, " offering helpful advice for meeting common business challenges. Plus, the strategies, approaches, and tactics are designed to be put into action immediately.
Best-selling author, businessman, visionary, and entrepreneur Quint Studer draws on his 30-plus years of experience in helping organizations of all sizes and leaders at every level reach peak performance. Comprehensive in scope, his book overflows with insights and practical advice to help you make smart leadership decisions. For example:
- Why putting the right foundational structures in place early on creates clarity and heads off problems that cause businesses to struggle and fail
- The importance of followership: why being a good leader requires that you first be a good follower
- Why we tend to run from self-disruption and a sense of being unsettled (and how to learn to embrace them instead)
- Why leaders should seek consent, not consensus
- How to engage employees and create a positive workplace culture
- How to help employees find meaning and purpose in their work
- How to conduct difficult conversations and resolve conflicts—and why having these skills (or not) can make or break you as a leader
- Advice for attracting and hiring the best talent, retaining them over time, and dealing with the low performers who drive them away
- Why mentoring is so powerful and how to encourage it inside your company
- Tips and tactics for seeing the world through your customer's eyes
- How to reduce customer anxiety (and encourage them to buy) with the right words at the right times for the right reasons
The Busy Leader's Handbook functions as a desk reference and pocket guide for anyone in a leadership position. It's also a great training tool for onboarding new leaders. Whether you work for a start-up, a small or mid-size business, or a large corporation, this book will change how you think, inspire you to do your job better—and help your organization thrive.
Frequently asked questions
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Information
Index
- Accessibility, 22
- Accountability
- for behavior, 176, 178
- and blame, 119
- and clarity, 70
- for following rules, 71
- for goals, 174
- in mentoring, 139
- for ongoing improvements, 56
- as workplace value, 27, 28
- Accountability journal, 5
- Acknowledgment, 99, 125. See also Recognition
- Action items, 80
- Action plans, 232
- Active listening, 32–33, 79, 120
- Adams, Norm, 114
- “All Management Is Change Management,” 55
- Amazon, 225
- Ambassadorship, 153–158
- Anxiety, relieving, 34
- Apologizing, 75, 96, 178, 202
- Appreciation, 23, 99, 203. See also Recognition
- Asking for help, 20, 45
- from employees, 95–96, 205
- in standardizing practices, 163
- Asking questions
- about challenges, 65
- in investigating generalizations, 82–83
- in large-group meetings, 229
- in mentorship, 138
- of middle managers, 192
- of Millennials, 151
- to nurture curiosity, 120
- about processes, 56
- about reasons employees might leave, 205
- in rounding, 94–95
- in small-group meetings, 230–231
- in tough conversations, 79
- to understand the what, 124, 126
- to understand the why, 15
- Attention, 42–44, 124
- Audience, tailoring messages to, 34
- Au...
Table of contents
- Cover
- Title Page
- Copyright
- Dedication
- How to Approach This Book
- “Wait . . . Didn’t I Read This in Another Chapter?”
- Section I The Leader in You:
- Section II Optimizing Employee Performance
- Section III Strategic/Foundational Topics
- A Final Thought:
- Acknowledgments
- About the Author
- Index
- How Quint Studer Can Help Your Organization. . . and Your Community
- End User License Agreement