Interpersonal Skills for Portfolio, Program, and Project Managers

Ginger Levin DPA, PMP, PgMP

• Publisher: Berrett-Koehler Publishers
• Year: 2010
• Print ISBN: 9781567262889
• eBook ISBN: 9781567263152
• Edition: 1
• Topic: Business
• Subtopic: Business General
• Index: Business

Improve Your Interpersonal Skills to Achieve Greater Management Success!
Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety of interpersonal interactions and the pressure to perform multiple leadership roles successfully while ensuring customer satisfaction have never been greater. Interpersonal Skills for Portfolio, Program, and Project Managers offers practical and proven tools and methods you can use to develop your interpersonal skills and meet the challenges of today's competitive professional environment.
Develop the interpersonal skills you need to:
• Build effective, high-performing teams
• Work efficiently with virtual teams
• Develop approaches to build and maintain relationships with stakeholders at all levels
• Handle stress and deal with unexpected critical incidents
• Motivate your team
Whatever your level of experience, you will find these practical and proven methods to be the best formula for improving your interpersonal skills-and enhancing your management success.
The chapters include discussion questions, making this a perfect text for use in academic or workshop settings.

Table of contents

• Cover
• Half Title Page
• Title Page
• Copyright
• About the Author
• Dedication
• Contents
• Preface
• Introduction
• 1 Leadership
• 2 Team-Building Strategies
• 3 The Art of Motivation
• 4 Interpersonal Communication Tools
• 5 Building and Managing Relationships with Stakeholders
• 6 Decision-Making
• 7 Managing Stress
• 8 Resolving Conflict and Managing Agreement
• 9 Critical Incidents: Coping with Traumatic Events
• 10 Future Issues, Career Management, and Thoughts on Interpersonal Issues
• References and Recommended Resources
• Index