About this book
ROYAL MARINES OFFICER: The ULTIMATE guide for anyone who is serious about passing the selection process for becoming an Elite Royal Marines Officer. It contains lots of insider tips and advice to assist you during your preparation for the Admiralty Interview Board, AFCO Interview, Potential Officers Course, Planning Exercises and Speed, Distance and Time calculations. Provides advice on how to gain higher scores during the assessments. Created by the UK s leading recruitment experts, this comprehensive guide includes: How to pass the AFCO interview including sample questions and answers, how to prepare for the Admiralty Interview Board, how to pass the POC, gaining higher scores in order to improve career opportunities, testing tips and advice, preparing for the Planning Exercises and Leadership Assessment, insider tips on the scoring criteria, passing the AIB Interview, includes inside information on the scoring criteria and assessable areas. How2become.co.uk is the UK s leading careers information website. We go to great lengths to find the right people to create our products. Sometimes, we even put a member of our team through a particular selection process so that we can find out exactly what it takes to pass. Visit www.how2become.co.uk for more guides, products and training courses to help you succeed.
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Information
The purpose of an application form
| ATTRIBUTES | ESSENTIAL | DESIRABLE |
| Qualifications/Experience | 3 GCSE/’O’ levels, including Maths and English or Equivalent vocational qualification (Level 2 NVQ) or 3 years experience in customer service role and Experience of using Windows-based computer packages | Experience of working within a customer service contact centre or telephone environment Previous money handling experience |
| Knowledge/Skills | Ability to communicate clearly and effectively by telephone, in person and in writing Quick and accurate keyboard skills Ability to make effective decisions and work unsupervised A methodical and accurate approach to work activities Capable of following procedures and policies Excellent customer service skills Evidence of delivering a first class service to a diverse range of customers from initial point of contact | Experience of using a database including sage Handling and resolution of customer complaints from initial point of contact through to resolution |
Table of contents
- INTRODUCTION
- PREFACE BY AUTHOR RICHARD MCMUNN
- Chapter 1 The purpose of an application form
- Chapter 2 The use of keywords in your responses
- Chapter 3 Sample questions and responses
- Chapter 4 Final tips for completing a Successful Application
