New Horizonsâ
The Best Practices of Tomorrow
Auditor Sensitivity to Source Reliability
by Denise Cicchella and Stuart Gardner
Auspicium, Fair Lawn, New Jersey, USA
Introduction
The auditor is always playing catch-up. Both external and internal auditors have to review the work of people who do the same job day-in, day-out and who, if competent, are usually intimately familiar with the processes, systems, and information that are under their control. Looking at the transactions on a historical basis further hampers the certified public accountant, chartered accountant, or other audit professional. These difficulties have been overcome by structured professional training, on-the-job training, and thorough review of audit work.
Auditors face numerous challenges in assessing the evidence behind the statements which they are auditing:
What do these challenges have in common? Much of the risk from these areas stems from change, lack of experience, and the unknown. What else do these challenges have in common? Most will result from companywide projects and programs. The project that addresses a new regulatory requirement, product, system, service, or building, places organizations at substantial risk. Key vendors supporting change often possess greater knowledge and experience than internal staff, further increasing the risk of fraud or substandard delivery. Many projects are delivered late, fail to meet expectations, and exceed budget. Such projects need to be included within the audit universe of internal audit. High-risk projects must be audited. External audit, equally, must consider any project that impacts their client as a âgoing concern.â
Project audits provide an opportunity to ensure that appropriate governance is in place to report progress to senior management, ensure effective control of change, and provide quality assurance that, if absent, may well lead to adverse or even disastrous results. An audit of a project should also include an assessment of future audit trails for new products, services, and systems. This should be performed before completion of the project, when any changes or reengineering cost are likely to be far higher. It is at this stage that audit can most readily address the systemic reliability of evidence issues.
A fundamental skill is the ability to quickly assess the reliability of both people and information while applying appropriate âprofessional skepticism.â This chapter will explore the use, evaluation, and assessment of informationâhow auditors should consider reliability, and the red flags to consider when evaluating information sources in the context of a project audit.
The Institute of Internal Auditors (IIA) states: âInternal auditors must identify sufficient, reliable, relevant, and useful information to achieve the engagementâs objectivesâ (Standard 2310). The Institute further clarifies this to mean: âSufficient information is factual, adequate, and convincing so that a prudent, informed person would reach the same conclusions as the auditor. Reliable information is the best attainable information through the use of appropriate engagement techniques. Relevant information supports engagement observations and recommendations and is consistent with the objectives for the engagement. Useful information helps the organization meet its goals.â
It is often the case that the information obtained or given to an auditor is subject to interpretation. This is particularly true of project audits, where information may be presented as optimistically as possible to present the best possible case rather than the most realistic. There is often external ânoiseâ that may cloud project reporting as various stakeholders interpret results to meet their own agendas, which may or may not be aligned with the goals of the project. Auditors are faced with constraints that may tempt them to jump to conclusions or misinterpret informationâor simply to âgo with the flow.â Audit management should work toward eliminating or mitigating these constraints through a proper structured review of projects and supervision of assignments. Some of the constraints faced by auditors are:
Systems and Processes
As the range of activities that audit reports on is expanded (for example, to include social responsibility reporting) audit is examining many additional nonfinancial systems that historically would not have been subject to detailed audit reviewâif they were considered at all. Frequently such systems are not overly complex or difficult to understand in principle (e.g. facilities management, nonpayroll human resource systems, records management systems, sales databases, etc.) and should not present a major challenge for an experienced auditor. Areas to consider during review/audit of these systems should include the following.
If the auditor is not an expert in the field of the project, this involves additional challenges.
When evaluating systems the auditor should test, or ask an expert to test, for questions such as the following.