
- 240 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
Your customer-centric guide to everything from dealing with that unhappy customer to why not to give up on lost customers.
"This must-read book provides you with the mindset, tools, and techniques you need to successfully prospect for new customers." —Roger Looyenga, chairman/CEO (ret.), Auto-Owners Insurance
For most businesses, attracting new customers is a never-ending effort anchored in uncertainty, frustration, and knee-jerk reactions. No Nonsense: Attract New Customers takes the mystery out of creating an ongoing plan with proven tactics to keep the phone ringing and the door swinging. The basic concept: Attract an endless flood of new customers at little or no cost!
No Nonsense: Attract New Customers demonstrates that you don't have to use expensive and never-ending sales events, coupled with expensive advertising and energy-zapping promotions, to turn on a constant, never-ending flow of new prospects. And you don't have to invent any new approaches, concepts, or buzzwords to do it. Just follow some of the 100+ proven ideas and discover amazing results—fast.
Wilson spent more than twenty-five years researching what his clients—small and medium-sized businesses—need to do to be successful in today's marketplace. These powerful ideas work! Each is presented in a bite-sized package that encourages instant execution. No long chapters with endless justifications, pontifications, philosophy, and personal stories. Just 151 great, practical ideas any business manager and owner can use to make business increase.
How much could just one good idea be worth to you? It could be worth a fortune! How much has McDonald's made by selling millions of Happy Meals? Don't overlook the one good idea that could make your business a success!
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Information
Table of contents
- Cover Page
- Title Page
- Copyright
- Contents
- How to Use This Book
- WAY 1: One Thing Worse Than a Rude Employee
- WAY 2: Bribe Significant Others
- WAY 3: Involve the Family
- WAY 4: Prospect with a T-E-A-M
- WAY 5: Use Your People
- WAY 6: Call Them Associates
- WAY 7: If You Want Loyalty
- WAY 8: Make Me Feel Important
- WAY 9: Strategic Partnerships
- WAY 10: Play It S-A-F-E
- WAY 11: People-to-People Prospecting
- WAY 12: Birds of a Feather
- WAY 13: Get Them on Your Own Turf
- WAY 14: Become a Joiner
- WAY 15: Intentional Relationships
- WAY 16: Are You New or Recycled?
- WAY 17: Love That Loyalty
- WAY 18: Develop a Clear Vision of Success
- WAY 19: Heroic Tales
- WAY 20: Do You See What I See?
- WAY 21: Zero Defections
- WAY 22: Don't Turn Off Your Prospects
- WAY 23: Pushy Prospectors
- WAY 24: Don't Let the Fish Flop Away
- WAY 25: Your Way or My Way
- WAY 26: Help, Don't Sell
- WAY 27: The Power of Compliments
- WAY 28: Become a “Yes” Person
- WAY 29: Sell Your People First
- WAY 30: Fix the Problem
- WAY 31: People Are Funny
- WAY 32: Inspire New Hires
- WAY 33: Respect Their Time
- WAY 34: Target Your Prospects' Interests
- WAY 35: All Buyers Are Liars
- WAY 36: Brag, Brag, and Brag Some More
- WAY 37: Pay Attention to Individual Needs
- WAY 38: My Name's Not Bud
- WAY 39: Beware of Agitators
- WAY 40: Label What Differentiates You
- WAY 41: Do Something Different
- WAY 42: Be Creative
- WAY 43: Go in Naked
- WAY 44: Believe It or Not
- WAY 45: Try Something Different
- WAY 46: Customize, Customize, Customize
- WAY 47: Little Things with Big Payoffs
- WAY 48: Be Different
- WAY 49: Do What Others Don't
- WAY 50: Learn from Chameleons
- WAY 51: Beware of First Appearances
- WAY 52: Be a Super-Sleuth
- WAY 53: Inspired Employees = Dedicated Customers
- WAY 54: The C-Y-A Factor
- WAY 55: The Best Prospect Ever
- WAY 56: Stick Like Velcro
- WAY 57: Whatever It Takes
- WAY 58: Love Those Journals
- WAY 59: Do You Qualify?
- WAY 60: Before You Open Up
- WAY 61: Tell and Sell
- WAY 62: Keep Your Links Current
- WAY 63: Leave a Trail
- WAY 64: Learn from the FBI
- WAY 65: Keep Top-of-Mind Awareness
- WAY 66: The Proof of the Pudding
- WAY 67: What about Tomorrow?
- WAY 68: Your Elevator Speech
- WAY 69: Point Out the Problem
- WAY 70: Go After Lost Customers
- WAY 71: Free Still Works
- WAY 72: Out of Sight, Out of Mind
- WAY 73: Email—Friend or Foe?
- WAY 74: Keep the Lights On
- WAY 75: One Magic Word
- WAY 76: Quality Speaks Volumes
- WAY 77: Keep Up with Technology
- WAY 78: Is Your Image Working for You?
- WAY 79: Don't Take Anything for Granted
- WAY 80: Beware of Prescriptions without Diagnoses
- WAY 81: Make It Easy to Buy
- WAY 82: Make Them Feel Safe
- WAY 83: Loose Lips Sink Prospects
- WAY 84: Build Trust
- WAY 85: Falling Out of the Dumb Tree
- WAY 86: Consider Name-Dropping
- WAY 87: Freebies Are Hard to Turn Down
- WAY 88: Advertise Creatively
- WAY 89: Claim Those Free Dollars
- WAY 90: One Magic Question
- WAY 91: Always Deal with a M-A-N
- WAY 92: Yes, No, and Maybe
- WAY 93: Bigger Is Better
- WAY 94: Networking
- WAY 95: One Size Never Fits All
- WAY 96: All's Fair in Love and War
- WAY 97: Do You Know What They Know?
- WAY 98: What Gets Repeated
- WAY 99: Traditions Are Sacred
- WAY 100: The Puppy-Dog Lick
- WAY 101: Don't Give Them a Reason
- WAY 102: What Do You Sell?
- WAY 103: Everything Matters
- WAY 104: When Do You Need It?
- WAY 105: Lost Sales = Opportunities
- WAY 106: Let Them Decide
- WAY 107: Forget Satisfied
- WAY 108: Perceptions of Value
- WAY 109: Leverage Hulk and Bulk
- WAY 110: It's All about Value
- WAY 111: How Much Does It Cost?
- WAY 112: Stack Up the Benefits
- WAY 113: What You Can Do
- WAY 114: Sell Value, Not Price
- WAY 115: The $10 Stupidity
- WAY 116: Losing Their Luster
- WAY 117: Tell Them What You Can Do
- WAY 118: Are You Listening?
- WAY 119: The Early Bird Gets the New Customer
- WAY 120: The Problem with Communication
- WAY 121: “No” Is Not the Answer
- WAY 122: Selective Hearing
- WAY 123: If Only We Had Time
- WAY 124: Anticipate Obstacles
- WAY 125: Decide Not to Sell
- WAY 126: Bullet-Proof Your Communications
- WAY 127: Attention to Detail
- WAY 128: Use Your Design
- WAY 129: Smile, Smile, Smile
- WAY 130: It's Okay to Know You Don't Know
- WAY 131: Don't Be a Bungling Bob
- WAY 132: Create Your Personal Gold Mine
- WAY 133: The Insanity Principle
- WAY 134: Beware of Fatal Ruts
- WAY 135: Ask for Help
- WAY 136: Accentuate the Positive
- WAY 137: Harness the Internet
- WAY 138: Tell the Truth
- WAY 139: How Are You Really Doing?
- WAY 140: Meet Uncle F-E-S-S
- WAY 141: Don't Drop In
- WAY 142: Don't Love Them and Leave Them
- WAY 143: Organize Your Prospects
- WAY 144: The Agony of Defeat
- WAY 145: Expect the Unexpected
- WAY 146: You Can't Afford Not To
- WAY 147: Become an Information Junkie
- WAY 148: Obsessed with Reputation
- WAY 149: Invest in Yourself
- WAY 150: The Value of Persistence
- About the Author