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About this book
In Neutral Accent, A. Aneesh employs India's call centers as useful sites for studying global change. The horizon of global economic shift, the consequences of global integration, and the ways in which call center work "neutralizes" racial, ethnic, and national identities become visible from the confines of their cubicles. In his interviews with call service workers and in his own work in a call center in the high tech metropolis of Gurgoan, India, Aneesh observed the difficulties these workers face in bridging cultures, laws, and economies: having to speak in an accent that does not betray their ethnicity, location, or social background; learning foreign social norms; and working graveyard shifts to accommodate international customers. Call center work is cast as independent of place, space, and time, and its neutrality—which Aneesh defines as indifference to difference—has become normal business practice in a global economy. The work of call center employees in the globally integrated marketplace comes at a cost, however, as they become disconnected from the local interactions and personal relationships that make their lives anything but neutral.
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Yes, you can access Neutral Accent by A. Aneesh in PDF and/or ePUB format, as well as other popular books in Social Sciences & Indian & South Asian History. We have over one million books available in our catalogue for you to explore.
Information
Publisher
Duke University Press BooksYear
2015Print ISBN
9780822358534, 9780822358466eBook ISBN
9780822375715Table of contents
- Contents
- Acknowledgments
- Prologue: One World, Diverse Itineraries
- 1. Glimpsing an Urban Future: Divergent Tracks of Gurgaon
- 2. Inside a Call Center: Otherworldly Passages
- 3. Neutral Accent
- 4. System Identities: Divergent Itineraries and Uses of Personality
- 5. Nightly Clashes: Diurnal Body, Nocturnal Labor, Neutral Markets
- Epilogue: The Logic of Indifference
- References
- Index