Trust, Voice, and Incentives
eBook - PDF

Trust, Voice, and Incentives

Learning from Local Success Stories in Service Delivery in the Middle East and North Africa

  1. English
  2. PDF
  3. Available on iOS & Android
eBook - PDF

Trust, Voice, and Incentives

Learning from Local Success Stories in Service Delivery in the Middle East and North Africa

About this book

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens' needs and expectations.

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Yes, you can access Trust, Voice, and Incentives by Hana Brixi, Ellen Lust, Michael Woolcock in PDF and/or ePUB format, as well as other popular books in Politics & International Relations & Public Policy. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Contents
  3. Foreword
  4. Acknowledgments
  5. About the Authors and the Contributors
  6. Abbreviations
  7. Overview
  8. Introduction
  9. PART I: Expectations, Reality, and Inspiration in Education and Health Services Delivery
  10. PART II: The Historical and Institutional Drivers of Performance
  11. PART III: Service Delivery Performance
  12. PART IV: Citizens’ Trust and Engagement
  13. PART V: New Openings
  14. Boxes
  15. Figures
  16. Maps
  17. Photos
  18. Tables