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Improving Service Quality in the Global Economy
Achieving High Performance in Public and Private Sectors, Second Edition
Michael Milakovich, Harvey W. Blanch
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- 432 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Improving Service Quality in the Global Economy
Achieving High Performance in Public and Private Sectors, Second Edition
Michael Milakovich, Harvey W. Blanch
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About This Book
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
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