SPIN® -Selling
eBook - ePub

SPIN® -Selling

  1. 256 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

SPIN® -Selling

About this book

True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book.

Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don't work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process:

  • Situation questions
  • Problem questions
  • Implication questions
  • Need-payoff questions

SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today's leading companies with dramatic improvements to their sales performance.

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Yes, you can access SPIN® -Selling by Neil Rackham in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Routledge
Year
2020
Print ISBN
9781138465954
eBook ISBN
9781000154573

Table of contents

  1. Cover
  2. Half Title
  3. Title Page
  4. Copyright Page
  5. Table of Contents
  6. List of Figures
  7. Preface
  8. 1 The Huthwaite research
  9. 2 Sales large and small
  10. 3 Investigating: questions and sales success
  11. 4 Customer needs in the major sale
  12. 5 Using questions to uncover implied needs
  13. 6 The SPIN® strategy
  14. 7 Giving benefits in major sales
  15. 8 Preventing objections
  16. 9 Preliminaries: opening the call
  17. 10 Obtaining commitment: closing the sale
  18. 11 Turning theory into practice
  19. Appendix A: Evaluating the SPIN® models
  20. Appendix B: Closing attitude scale
  21. Index