
- 512 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Principles of Total Quality
About this book
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addr
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Yes, you can access Principles of Total Quality by Vincent K. Omachonu,Joel E. Ross in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Front Cover
- TABLE OF CONTENTS
- PREFACE
- ABOUT THE AUTHORS
- Section I. MANAGEMENT OF TOTAL QUALITY
- Chapter 1. TOTAL QUALITY MANAGEMENT AND THE REVIVAL OF QUALITY IN THE U.S.
- Chapter 2. LEADERSHIP
- Chapter 3. INFORMATION AND ANALYSIS
- Chapter 4. STRATEGIC QUALITY PLANNING
- Chapter 5. HUMAN RESOURCE DEVELOPMENT AND QUALITY MANAGEMENT
- Chapter 6. MANAGEMENT OF PROCESS QUALITY
- Chapter 7. CUSTOMER FOCUS AND SATISFACTION
- Chapter 8. BENCHMARKING
- Chapter 9. ORGANIZING FOR TOTAL QUALITY MANAGEMENT
- Chapter 10. QUALITY AND PRODUCTIVITY
- Chapter 11. THE COST OF QUALITY
- Section II. PROCESSES AND QUALITY TOOLS
- Chapter 12. THE CONCEPT OF A PROCESS
- Chapter 13. UNDERSTANDING DATA
- Chapter 14. THE SEVEN BASIC QUALITY CONTROL TOOLS
- Chapter 15. CONTROL CHARTS FOR VARIABLES
- Chapter 16. CONTROL CHARTS FOR ATTRIBUTES
- Chapter 17. WHEN TO USE THE DIFFERENT CONTROL CHARTS
- Chapter 18. QUALITY IMPROVEMENT STORIES
- Chapter 19. QUALITY FUNCTION DEPLOYMENT
- Section III. CRITERIA FOR QUALITY PROGRAMS
- Chapter 20. ISO 9000
- Chapter 21. THE BALDRIGE AWARD
- Chapter 22. QS-9000
- Chapter 23. ISO 14000
- Chapter 24. ISO 9000: A PRACTICAL STEP-BY-STEP APPROACH
- Section IV. SPECIAL TOPICS IN QUALITY
- Chapter 25. PROCESS CAPABILITY
- Chapter 26. INTRODUCTION TO RELIABILITY
- Chapter 27. INTRODUCTION TO SIX SIGMA
- Chapter 28. HEALTHCARE SERVICE EXCELLENCE
- Back Cover