Principles of Total Quality
eBook - PDF

Principles of Total Quality

  1. 512 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Principles of Total Quality

About this book

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addr

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Yes, you can access Principles of Total Quality by Vincent K. Omachonu,Joel E. Ross in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.

Information

Publisher
CRC Press
Year
2004
Print ISBN
9781498778565
eBook ISBN
9780203507100
Edition
3
Subtopic
Operations

Table of contents

  1. Front Cover
  2. TABLE OF CONTENTS
  3. PREFACE
  4. ABOUT THE AUTHORS
  5. Section I. MANAGEMENT OF TOTAL QUALITY
  6. Chapter 1. TOTAL QUALITY MANAGEMENT AND THE REVIVAL OF QUALITY IN THE U.S.
  7. Chapter 2. LEADERSHIP
  8. Chapter 3. INFORMATION AND ANALYSIS
  9. Chapter 4. STRATEGIC QUALITY PLANNING
  10. Chapter 5. HUMAN RESOURCE DEVELOPMENT AND QUALITY MANAGEMENT
  11. Chapter 6. MANAGEMENT OF PROCESS QUALITY
  12. Chapter 7. CUSTOMER FOCUS AND SATISFACTION
  13. Chapter 8. BENCHMARKING
  14. Chapter 9. ORGANIZING FOR TOTAL QUALITY MANAGEMENT
  15. Chapter 10. QUALITY AND PRODUCTIVITY
  16. Chapter 11. THE COST OF QUALITY
  17. Section II. PROCESSES AND QUALITY TOOLS
  18. Chapter 12. THE CONCEPT OF A PROCESS
  19. Chapter 13. UNDERSTANDING DATA
  20. Chapter 14. THE SEVEN BASIC QUALITY CONTROL TOOLS
  21. Chapter 15. CONTROL CHARTS FOR VARIABLES
  22. Chapter 16. CONTROL CHARTS FOR ATTRIBUTES
  23. Chapter 17. WHEN TO USE THE DIFFERENT CONTROL CHARTS
  24. Chapter 18. QUALITY IMPROVEMENT STORIES
  25. Chapter 19. QUALITY FUNCTION DEPLOYMENT
  26. Section III. CRITERIA FOR QUALITY PROGRAMS
  27. Chapter 20. ISO 9000
  28. Chapter 21. THE BALDRIGE AWARD
  29. Chapter 22. QS-9000
  30. Chapter 23. ISO 14000
  31. Chapter 24. ISO 9000: A PRACTICAL STEP-BY-STEP APPROACH
  32. Section IV. SPECIAL TOPICS IN QUALITY
  33. Chapter 25. PROCESS CAPABILITY
  34. Chapter 26. INTRODUCTION TO RELIABILITY
  35. Chapter 27. INTRODUCTION TO SIX SIGMA
  36. Chapter 28. HEALTHCARE SERVICE EXCELLENCE
  37. Back Cover