Organization Teams

Building Continuous Quality Improvement Facilitator's Guide

Peter Mears

• Publisher: CRC Press
• Year: 2020
• Print ISBN: 9781884015441
• eBook ISBN: 9781000674507
• Topic: Business
• Subtopic: Operations
• Index: Business

The facilitator's guide is a companion to Organization Teams: Building a Continuous Quality Improvement. This guide provides lesson plans, including suggested time allocation, masters that can be used to create your own transparencies, quality bucks photocopy masters, a method for randomly assigning participants to teams, a "little instructor" who will offer suggstions and share ideas.

Chapter 1

Teamwork and Synergy

Objective

To explain the concept of teams, assign students to teams, and get students to appreciate the diversity and knowledge of the various team members

Pages

Pages 1-14 in Organization Teams: Building Continuous Quality Improvement

Exercises

1 Knowing Your Team Members

Transparencies

• 1-1 Advantages of Teamwork
• 1-2 Major Elements of Synergy
• 1-3 Characteristics of an Effective Team (Part 1)
• 1-4 Characteristics of an Effective Team (Part 2)
• 1-5 What Have I Gotten Into?

After assigning each participant to a team, use the transparencies you created from the transparency masters to guide the review of the quality contributors. Let the teams “run over” on Exercise 1, but afterward remind them to gauge their completion time better.

Advantages of Teamwork

Major Elements of Synergy

• Listening and clarifying
  Concentrate on what is being said
• Supporting
  Create a positive climate
• Quality
  Make a personal commitment to improve
• Acceptance
  Respect other members’ viewpoints
• Feedback
  Honest communication

Characteristics of an Effective Team (Part 1)

• The atmosphere is informal and relaxed, without obvious tension.
• There is much discussion in which everyone participates.
  Discussion is focused.
• The team’s task is understood and accepted by the members.
• Members listen to each other!
  Every idea is given a hearing.
• The team is comfortable with disagreement and does not avoid conflict simply to keep everything in agreement.

Characteristics of an Effective Team (Part 2)

• Decisions are reached by a consensus.
• Criticism is frequent, frank, and relatively comfortable.
  There are no personal attacks.
• People are free to express their feelings and ideas on the team’s problems.
• When action is taken, clear assignments are made and accepted.
• The leader does not dominate, nor does the team.
• The team is self-conscious about how it functions and examines how it is performing.

What Have I Gotten Into?

• Forming
  Stage where the team is first formed.
• Storming
  Stage where impatience with progress occurs.
• Norming
  Team members start to help one another out.
• Performing
  Stage where the mature team understands its strengths and weaknesses.
  Members are satisfied with progress.

Chapter 2

Contributors to Continuous Quality Improvement

Objective

To begin the process of working as a team, while applying the thinking of the quality leaders to practical problems

Pages

Pages 15-60 in Organization Teams: Building Continuous Quality Improvement

Exercises

• 2 Deming’s Audit
• 3 Crosby’s Audit
• 4 Juran’s Audit

Transparencies

• 2-1 Continuous Quality Improvement
• 2-2 Continuous Quality Improvement Overview
• 2-3 Deming’s Guide to Quality (Part 1)
• 2-4 Deming’s Guide to Quality (Part 2)
• 2-5 Deming’s Audit: Assigned Teams (for Exercise 2)
• 2-6 Exerc...

Table of contents

• Cover
• Title Page
• Copyright Page
• Preface
• Contents
• Introduction
• 1 Teamwork and Synergy
• 2 Contributors to Continuous Quality Improvement
• 3 Empowerment
• 4 Supportive Team Cultures
• 5 Team-Building Phases
• 6 Understanding How We Think
• 7 Member Service Roles
• 8 Expanded Team Member Roles
• 9 Expanding Team Skills
• 10 Teams, Teams, and More Teams
• Appendix A Quality Bucks
• Appendix B Random Team Assignments
• Appendix C Hats Off Award
• Appendix D Team Presentations