eBook - PDF
Achieving Patient (aka Customer) Experience Excellence
Lessons From a Successful Cultural Transformation in a Hospital
Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
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- 137 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Achieving Patient (aka Customer) Experience Excellence
Lessons From a Successful Cultural Transformation in a Hospital
Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
Book details
Table of contents
Citations
About This Book
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it all
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Table of contents
Citation styles for Achieving Patient (aka Customer) Experience Excellence
APA 6 Citation
Dishongh, R., Dibeehi, Q., Janevska, K., & Erickson, G. (2013). Achieving Patient (aka Customer) Experience Excellence (1st ed.). Taylor and Francis. Retrieved from https://www.perlego.com/book/1519551/achieving-patient-aka-customer-experience-excellence-lessons-from-a-successful-cultural-transformation-in-a-hospital-pdf (Original work published 2013)
Chicago Citation
Dishongh, Rhonda, Qaalfa Dibeehi, Kalina Janevska, and Gregory Erickson. (2013) 2013. Achieving Patient (Aka Customer) Experience Excellence. 1st ed. Taylor and Francis. https://www.perlego.com/book/1519551/achieving-patient-aka-customer-experience-excellence-lessons-from-a-successful-cultural-transformation-in-a-hospital-pdf.
Harvard Citation
Dishongh, R. et al. (2013) Achieving Patient (aka Customer) Experience Excellence. 1st edn. Taylor and Francis. Available at: https://www.perlego.com/book/1519551/achieving-patient-aka-customer-experience-excellence-lessons-from-a-successful-cultural-transformation-in-a-hospital-pdf (Accessed: 14 October 2022).
MLA 7 Citation
Dishongh, Rhonda et al. Achieving Patient (Aka Customer) Experience Excellence. 1st ed. Taylor and Francis, 2013. Web. 14 Oct. 2022.