Libraries Act on Their LibQUAL+ Findings

From Data to Action

Fred M. Heath, Martha Kyrillidou, Consuella Askew

• Publisher: Routledge
• Year: 2014
• Print ISBN:
  9780789026019
• eBook ISBN:
  9781317786856
• Topic: Languages & Linguistics
• Subtopic: Management
• Index: Languages & Linguistics

Learn how other libraries are using LibQUAL+ data to improve their services and programs

This book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing withor interested inlibrary service quality assessment will benefit from the practical examples and graphical representations found in this vital book.

With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons' expectations and needs.

Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including:

• the LibQUAL+ survey instrumentwhat it is and how it works
  
• library service quality and user perceptions of library service quality
  
• peer comparisons and benchmarking
  
• qualitative and quantitative data analysishow to read your findings
  
• strategic planninghow to use your findings
  

This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+ to develop better library services for diverse usersfaculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.

Index

AAHSL participation. See Association of Academic Health Sciences Libraries (AAHSL) participation

AAMC (Association of American Medical Colleges), 50-51

Academic medical center implications, 83-98

analyses (score data), 84-98

of focus groups, 97

hospital staff impact on, 94-97

overviews of, 92

of participant groups, 84-87,92-94

processes for, 87-92

Association of Academic Health Sciences Libraries (AAHSL) participation and, 93-98

future perspectives of, 97-98

historical perspectives of, 84-86

overviews of, 83-84

Access analyses, 22-23, 29, 117-118, 190, 212, 232-235

Action item reviews, 207-209

Analyses (score data). See also under individual topics

Association of Academic Health Sciences Libraries (AAHSL)specific questions, 55-56

benchmarking and, 140-145

of business hours, 218-219

of category labels and coded comments, 114-115

of collections, 216-217, 220-221

of comments, 114-115, 201-202

comparative, 68, 79-80, 104-109, 134-136, 206-207, 239

discipline cross-tabulations, 148-154

of environments, 117-118

of expectation levels, 146-148

of focus groups, 97, 109, 166-167

of four dimensions, 28, 34, 36, 38, 106-108, 200-201, 213

of graduate groups, 185-187

hospital staff impact on, 94-97

of information access, 22-23, 29, 117-118, 190, 212, 232-235

institutional characteristic-score relationships, 3-8

lessons learned from, 125-137

of library as place, 23, 25, 164-165, 212, 225-231

of library use frequency, 62-63

of OhioLINK-specific questions, 22, 31, 35, 37, 39

of participant groups, 22, 32-39, 44-48, 52-53, 61-64, 84-87, 92, 115-116, 125-127, 141-142, 182-187, 202-205

of peer groups, 27-32

of personal control, 22, 26, 30, 212

processes for, 87-92, 124, 182-184

recommendations for, 41-42

reviews of, 160-166

of satisfaction levels, 33, 53-54, 64-65, 131-133, 142-145, 163-164, 201, 214, 23...

Table of contents

• Cover
• Title
• Copyright
• Contents
• Preface
• The Starving Research Library User: Relationships Between Library Institutional Characteristics and Spring 2002 LibQUAL+™ Scores
• CONSORTIA
• HEALTH SCIENCES LIBRARIES
• UNIVERSITY/COLLEGE LIBRARIES
• Index