- 204 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
People Skills for Public Managers
About this book
This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.
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Yes, you can access People Skills for Public Managers by Suzanne Mccorkle,Stephanie Witt in PDF and/or ePUB format, as well as other popular books in Business & Business Communication. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Half Title
- Title Page
- Copyright Page
- Table of Contents
- Preface
- 1. Why Public Managers Need People Skills
- 2. Every Effective Manager Is a Good Communicator
- 3. Resolving Disputes in the Workplace
- 4. Mega-Skills for Public Employees
- 5. Creating and Maintaining Effective Work Relationships
- 6. Working Together: Meetings, Teams, and Parliamentary Procedure
- 7. Dealing with Incivility, Bullies, and Difficult People
- 8. Effective Communication in the Intercultural Workplace
- 9. Dynamic Public Speaking
- 10. Designing Effective Public Input Processes
- 11. The Interconnected Web of People Skills
- Bibliography
- Index
- About the Authors