Lean Administration

Case Studies in Leadership and Improvement

Manfacturing Excellence AME - Association for

• Publisher: Productivity Press
• Year: 2019
• eBook ISBN: 9781000044393
• Topic: Business
• Subtopic: Operations
• Index: Business

AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.

To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.

Highlights include:

Practical, in-depth description of lean office implementations, most of which have not been described in other publications.

Responds to reader desire for real-world lean office information.

Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.

Index

Accounts payable

lean process for, 36–37

unnecessary paperwork in, 48–49

Admin cell

for inquiries, 55–56

issues with, 56–57

success of, 57–58

Administrative environment lean success in, 51–62

production v., 51–52

workforce in, vii

Adulthood. See Murray/Adulthood

AME. See Association for Manufacturing Excellence

Andon lights, for patient safety, 100

Antioch Company

about, 30, 50n1

accounts payable project at, 36–37

capital expense request process at, 37

lean process and, 34–39

office waste uncovered at, 41–50

process mapping at, 35

6S program at, 49, 50n2

sharing experiences at, 37–38

visualizing, implementing improvements at, 35–36

Association for Manufacturing Excellence (AME)

in service industry, viii

Target of, xi

Audit process, of 5S procedure, 81–82

Awareness

for lean office, 63–65

from lean office events, 44–45, 69

Baldridge Award, resources for, 104

Behavior

from metrics, 66

process excellence in, 109

Bereavement, at St. Vincent Hospice, 121

Bill of material (BOM), metrics for, 65

BOM. See Bill of material

Boston Scientific. See Guidant

Brainstorming

“postponed perfection” from, 56

“trystorming” v., 55

Bridges to Excellence

overview of, 106

resources for, 104

“Business model,” at St. Vincent Hospice, 117–18

Call response

at hospitals, 117, 126n4

at St. Vincent Hospice, 114–17

“The Calling,” St. Vincent Hospice, 109–27

Cancer Treatment Centers of America, lean thinking at, 101

Capital expense request process, lean process for, 37

CBD teams. See Customer Business Development teams

Centralized office workflow system, at Waukesha Bearings, 59–60

CI. See Continuous improvement

Coaching, at HUI, 6

Co-location, in lean process, 20–22

Communication, from lean office events, 45, 67–69

Consumer-Purchaser Disclosure Project

for hea...

Table of contents

• Cover
• Half Title
• Title
• Copyright
• Table of Contents
• Foreword
• Introduction
• Section I: Leadership, Organization, and Training
• Section II: Improving Processes
• Section III: Lean in Healthcare
• Index