Index
Accounts payable
lean process for, 36–37
unnecessary paperwork in, 48–49
Admin cell
for inquiries, 55–56
issues with, 56–57
success of, 57–58
Administrative environment lean success in, 51–62
production v., 51–52
workforce in, vii
Adulthood. See Murray/Adulthood
AME. See Association for Manufacturing Excellence
Andon lights, for patient safety, 100
Antioch Company
about, 30, 50n1
accounts payable project at, 36–37
capital expense request process at, 37
lean process and, 34–39
office waste uncovered at, 41–50
process mapping at, 35
6S program at, 49, 50n2
sharing experiences at, 37–38
visualizing, implementing improvements at, 35–36
Association for Manufacturing Excellence (AME)
in service industry, viii
Target of, xi
Audit process, of 5S procedure, 81–82
Awareness
for lean office, 63–65
from lean office events, 44–45, 69
Baldridge Award, resources for, 104
Behavior
from metrics, 66
process excellence in, 109
Bereavement, at St. Vincent Hospice, 121
Bill of material (BOM), metrics for, 65
BOM. See Bill of material
Boston Scientific. See Guidant
Brainstorming
“postponed perfection” from, 56
“trystorming” v., 55
Bridges to Excellence
overview of, 106
resources for, 104
“Business model,” at St. Vincent Hospice, 117–18
Call response
at hospitals, 117, 126n4
at St. Vincent Hospice, 114–17
“The Calling,” St. Vincent Hospice, 109–27
Cancer Treatment Centers of America, lean thinking at, 101
Capital expense request process, lean process for, 37
CBD teams. See Customer Business Development teams
Centralized office workflow system, at Waukesha Bearings, 59–60
CI. See Continuous improvement
Coaching, at HUI, 6
Co-location, in lean process, 20–22
Communication, from lean office events, 45, 67–69
Consumer-Purchaser Disclosure Project
for hea...
