Medical Receptionists and Secretaries Handbook
eBook - ePub

Medical Receptionists and Secretaries Handbook

  1. 368 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Medical Receptionists and Secretaries Handbook

About this book

This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!

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Yes, you can access Medical Receptionists and Secretaries Handbook by Mari Robbins in PDF and/or ePUB format, as well as other popular books in Medicine & Public Health, Administration & Care. We have over one million books available in our catalogue for you to explore.

Information

Publisher
CRC Press
Year
2017
eBook ISBN
9781315345109
Edition
1
Topic
Medicine
Subtopic
Public Health, Administration & Care

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Preface
  6. Contributors
  7. Acknowledgements
  8. 1 The National Health Service
  9. 2 Patient (customer) care
  10. 3 Communication
  11. 4 Law, ethics and medicine
  12. 5 Health and safety in a clinical environment
  13. 6 Practical reception skills in general practice
  14. 7 The hospital service
  15. 8 Private medicine
  16. 9 Forms, fees and finances in general practice
  17. 10 Using information technology
  18. 11 Medical terminology and clinical aspects
  19. 12 Primary healthcare services and social services
  20. 13 Audit, health economics and ensuring quality for the medical receptionist and secretary
  21. 14 Training and development
  22. 15 Complementary medicine
  23. Appendix 1 Further reading and reference books
  24. Appendix 2 Hippocratic Oath
  25. Appendix 3 Training programmes
  26. Appendix 4 Medical terminology
  27. Appendix 5 Immunisation schedules
  28. Appendix 6 Incubation periods of some infectious diseases
  29. Appendix 7 Abbreviations of qualifying degrees and further qualifications
  30. Appendix 8 Useful addresses
  31. Appendix 9 Statutory organisations
  32. Appendix 10 Information and support groups
  33. Appendix 11 Measurements in medicine
  34. Appendix 12 International organisations
  35. Appendix 13 Professional organisations relating to complementary medicine
  36. Appendix 14 The Wanless Report
  37. Index