eBook - ePub
Excess Baggage
Leveling the Load and Changing the Workplace
- 288 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
About this book
Based on groundbreaking research on the working conditions of airport check-in workers in two countries, a previously unstudied category of predominantly women workers, Ellen Rosskam describes a form of work characterized as modern-day Taylorism. An occupation greatly affected by new forms of work organization and management practices-caught in the throes of rapid change due to international competition, alliances, mergers, and the application of cost-efficiency strategies-check-in work has been undermined in recent years by the adverse effects of liberalization and technological change.By peeling away the veneer of glamour associated with airport check-in work, Rosskam reveals how changes in work organization in this sector have de-skilled, disempowered, and ultimately demoralized workers. In "Excess Baggage", weaving through the psychological distress, physical pain from musculoskeletal disorders, strain, and violence that check-in workers experience and describe in their own words, a picture emerges of a job perceived to be "safe," "clean," "glamour girl" work, but which is comparable to industrial workplaces that require heavy manual lifting, obligingly performed in skirts, dresses, and pretty little shoes.
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Excess Baggage by Ellen Rosskam,Ray Elling,Ray H Elling in PDF and/or ePUB format, as well as other popular books in Business & Organisational Behaviour. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Foreword
- CHAPTER 1 The Insecurities of Service: Airport Check-In Workers
- CHAPTER 2 Check-In Workers: A Forty-Second-per-Passenger Machine
- CHAPTER 3 Strong Backs, Strong Shoulders: So Why Musculoskeletal Disorders?
- CHAPTER 4 Afflictions of Service Work: Psychological Distress, Violence, and Poor Management
- CHAPTER 5 Dehumanizing Managers: Making Workers Sick
- CHAPTER 6 Not So Radical Concepts to Improve Workers’ Health
- CHAPTER 7 Beyond the Previously Known
- Epilogue
- Append Photographs of check-in workers at study site airports, in two countries
- Index