Essential Management Skills for Pharmacy and Business Managers
eBook - PDF

Essential Management Skills for Pharmacy and Business Managers

  1. 464 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Essential Management Skills for Pharmacy and Business Managers

About this book

As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality.The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques.With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.

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Yes, you can access Essential Management Skills for Pharmacy and Business Managers by Titus De Silva in PDF and/or ePUB format, as well as other popular books in Business & Management. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Productivity Press
Year
2013
Print ISBN
9781466582583
eBook ISBN
9781466582590
Edition
1
Topic
Business
Subtopic
Management
Index
Business

Table of contents

  1. Front Cover
  2. Contents
  3. Review of Essential Management Skills for Pharmacy and Business Managers
  4. Foreword
  5. Preface
  6. Acknowledgments
  7. About the Author
  8. Chapter 1 - Managing Professionals
  9. Chapter 2 - Management Theories
  10. Chapter 3 - Managing a Pharmacy
  11. Chapter 4 - Managing Change
  12. Chapter 5 - Managing Risk
  13. Chapter 6 - Problem Solving
  14. Chapter 7 - Conflict Resolution
  15. Chapter 8 - Managing Stress at Work
  16. Chapter 9 - Team Building
  17. Chapter 10 - Effective Communication
  18. Chapter 11 - Leadership
  19. Chapter 12 - Effective Delegation
  20. Chapter 13 - Empowerment
  21. Chapter 14 - Motivation
  22. Chapter 15 - Managing Cultural Diversity at Work
  23. Chapter 16 - Performance Review
  24. Chapter 17 - Quality Management Systems
  25. Chapter 18 - Quality Management System for Pharmacy Practice
  26. Chapter 19 - Audits and Reviews
  27. Chapter 20 - Dispensing Errors and Near Misses
  28. Chapter 21 - Patient Complaints
  29. Appendix A: Policy Manual
  30. Appendix B: Sample Products and Services Department
  31. Appendix C: Sample Procedures Manual
  32. Appendix D: Dispensing Procedure
  33. Appendix E: Standard Operating Procedures
  34. Back Cover