Essential Management Skills for Pharmacy and Business Managers

Titus De Silva

• Publisher: Productivity Press
• Year: 2013
• Print ISBN:
  9781466582583
• Edition: 1
• eBook ISBN:
  9781466582590
• Topic: Business
• Subtopic: Management
• Index: Business

As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality.The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques.With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.

Table of contents

• Front Cover
• Contents
• Review of Essential Management Skills for Pharmacy and Business Managers
• Foreword
• Preface
• Acknowledgments
• About the Author
• Chapter 1 - Managing Professionals
• Chapter 2 - Management Theories
• Chapter 3 - Managing a Pharmacy
• Chapter 4 - Managing Change
• Chapter 5 - Managing Risk
• Chapter 6 - Problem Solving
• Chapter 7 - Conflict Resolution
• Chapter 8 - Managing Stress at Work
• Chapter 9 - Team Building
• Chapter 10 - Effective Communication
• Chapter 11 - Leadership
• Chapter 12 - Effective Delegation
• Chapter 13 - Empowerment
• Chapter 14 - Motivation
• Chapter 15 - Managing Cultural Diversity at Work
• Chapter 16 - Performance Review
• Chapter 17 - Quality Management Systems
• Chapter 18 - Quality Management System for Pharmacy Practice
• Chapter 19 - Audits and Reviews
• Chapter 20 - Dispensing Errors and Near Misses
• Chapter 21 - Patient Complaints
• Appendix A: Policy Manual
• Appendix B: Sample Products and Services Department
• Appendix C: Sample Procedures Manual
• Appendix D: Dispensing Procedure
• Appendix E: Standard Operating Procedures
• Back Cover