The Definitive Personal Assistant & Secretarial Handbook

A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

Sue France

• Publisher: Kogan Page
• Year: 2015
• Print ISBN: 9780749474768
• eBook ISBN: 9780749474775
• Edition: 3
• Topic: Personal Development
• Subtopic: Human Resource Management

Written by a former Times Crème PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This bestselling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image.Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.

INDEX

Note: the Index is filed in alphabetical, word-by-word order. Numbers in main headings are filed as spelt out. Acronyms are filed as presented. Page locators in italics denote information contained within a figure, table or box.

‘ABC’ minute-writing technique 227

absentees, meeting 214, 218, 224, 225

achievement 132, 146, 232

acquaintances 188, 241–42

action points 160, 196, 211, 215, 217, 219, 224, 228–29

active

language 226–27

listening 42, 64–67, 114, 166–67, 190, 197, 201, 220, 221–22

voice 48

adrenaline 7, 10, 24, 118, 132, 134, 164, 201, 213

Advanced Search tool, LinkedIn 243

advice, offering 112, 114, 183, 233, 243

affirmations 82–83, 109, 164–65

agendas 43, 157–58, 160, 210, 211–12, 213, 215

aggression 101, 133

alarm systems 16, 120, 156

amygdala 10–11, 136, 137, 139

hijack 71, 83–84, 109–10, 164, 165, 188, 201

anger (angry people) 7, 8, 22, 57, 58, 63, 110, 115

‘any other business’ 211

apologies, meeting 214, 224, 225, 228

apologizing 49–50, 107, 109, 136, 202

appearance 34, 37–38, 190

see also dress

Apple 25, 249

appointments 31–32, 110, 196, 197, 205, 206

appraisals 33, 44, 53, 77, 89–90, 91, 154, 203

apps 88, 148, 151, 192, 239, 244–50

arms 26, 57, 178, 179, 181

assertiveness 29, 42, 52, 100–05, 106–07, 111–12, 115

Assistant ...

Table of contents

• Cover
• Dedication
• Title Page
• Contents
• About the author
• Foreword by Jan Hills
• Foreword by Donna Coulling
• Acknowledgements
• Introduction
• 01 Using neuroscience to maximize your brain for excellence
• 02 Relationship management
• 03 Compassionate communication
• 04 Confidence, self-belief and goal setting
• 05 Dealing with difficult people and managing conflict
• 06 Time, organizing and stress management
• 07 Organizing meetings and events
• 08 Perfect presentations
• 09 Ergonomics: your health and safety
• 10 Powerful networking
• 11 A chapter to share with your boss
• 12 Confident minute taking
• 13 Harnessing the power of digital tools and social media
• 14 The successful assistant
• Index