The Definitive Personal Assistant & Secretarial Handbook
eBook - ePub

The Definitive Personal Assistant & Secretarial Handbook

A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

Sue France

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eBook - ePub

The Definitive Personal Assistant & Secretarial Handbook

A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

Sue France

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About This Book

Written by a former Times Crème PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This bestselling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image.Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.

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Information

Publisher
Kogan Page
Year
2015
ISBN
9780749474775

INDEX

Note: the Index is filed in alphabetical, word-by-word order. Numbers in main headings are filed as spelt out. Acronyms are filed as presented. Page locators in italics denote information contained within a figure, table or box.
‘ABC’ minute-writing technique 227
absentees, meeting 214, 218, 224, 225
achievement 132, 146, 232
acquaintances 188, 241–42
action points 160, 196, 211, 215, 217, 219, 224, 228–29
active
language 226–27
listening 42, 64–67, 114, 166–67, 190, 197, 201, 220, 221–22
voice 48
adrenaline 7, 10, 24, 118, 132, 134, 164, 201, 213
Advanced Search tool, LinkedIn 243
advice, offering 112, 114, 183, 233, 243
affirmations 82–83, 109, 164–65
agendas 43, 157–58, 160, 210, 211–12, 213, 215
aggression 101, 133
alarm systems 16, 120, 156
amygdala 10–11, 136, 137, 139
hijack 71, 83–84, 109–10, 164, 165, 188, 201
anger (angry people) 7, 8, 22, 57, 58, 63, 110, 115
‘any other business’ 211
apologies, meeting 214, 224, 225, 228
apologizing 49–50, 107, 109, 136, 202
appearance 34, 37–38, 190
see also dress
Apple 25, 249
appointments 31–32, 110, 196, 197, 205, 206
appraisals 33, 44, 53, 77, 89–90, 91, 154, 203
apps 88, 148, 151, 192, 239, 244–50
arms 26, 57, 178, 179, 181
assertiveness 29, 42, 52, 100–05, 106–07, 111–12, 115
Assistant ...

Table of contents