
Applying Lean in Health and Social Care Services
Improving Quality and the Patient Experience at NHS Highland
- 258 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Applying Lean in Health and Social Care Services
Improving Quality and the Patient Experience at NHS Highland
About this book
Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. This book systematically describes how NHS Highland uses Lean principles and mindsets to improve safety, quality, access, and morale while reducing costs, and increasing capacity.
Existing books often describe the gains obtained by using Lean methods, but often do not describe the underlying concepts and methods in details. Other books describe continuous improvement work, or specific techniques such as daily management in detail. This book seeks to occupy a middle space by providing an overview of the range of Lean ideas applicable to healthcare with sufficient examples and cases studies from NHS Highland and partner organizations so readers can see them in use and practice.
Frequently asked questions
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Information
Table of contents
- Cover
- Half-Title
- Title
- Copyright
- Dedication
- Contents
- Foreword
- Acknowledgements
- 1 Introduction
- 2 Value and Waste
- 3 5S
- 4 Improvement Cycles
- 5 Continuous Flow
- 6 Levelling
- 7 Error Proofing
- 8 Visual Controls
- 9 Standard Work
- 10 Value Stream Maps
- 11 Management
- Bibliography
- Index