Public Productivity Handbook
About this book
Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective internal and external connections. It's coverage of new and systematic management approaches and well-defined measurement systems provides guidance on correct utilization of human resources that ensure improvements in productivity and performance. The authors discuss such topics as citizen-driven government and performance, public sector values and productivity, privatization, and productivity barriers in the public sector.
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Information
Table of contents
- Book Cover
- Half-Title
- Title
- Copyright
- Preface
- Contents
- Contributors
- Introduction
- 1 Mastering Public Productivity and Performance Improvement from a Productive Management Perspective
- 2 Public Productivity in the Classical Age of Public Administration
- 3 Performance Measurement and Citizen Participation
- 4 Decision Making and Managerial Capacity in the Public Sector
- 5 Public Sector Values and Productivity
- 6 Privatization
- 7 Public Management of Privatization and Contracting
- 8 Productivity Barriers in the Public Sector
- 9 The Implementation Game
- 10 Government Reinvention
- 11 Productivity and Ethics
- 12 Trust, Performance, and the Pressures for Productivity in the Public Sector
- 13 Monitoring Quality and Productivity in the Public Sector
- 14 Evaluation Research and Performance Measurement
- 15 Program Evaluation
- 16 Balanced Measurement in the Public Sector
- 17 Measurement as Accountability
- 18 The Measurement of Human Services
- 19 Performance Measurements, Accountability, and Improving Performance
- 20 The Utilization of Performance Measurement Information
- 21 Performance, Productivity, and Budgeting
- 22 Benefit-Cost Analysis
- 23 Indicators of Living Conditions
- 24 The Human Side of Productive Work Environments
- 25 The New American Workplace
- 26 Broadening Workplace Participation
- 27 Merit Pay and Employee Performance
- 28 Nonmonetary Incentives for Productivity Enhancement
- 29 Training and Development for Productivity
- 30 Rewarding and Punishing for Productive Performance
- 31 Labor-Management Partnerships
- 32 Reducing Workplace Stress
- 33 Organizational Change and Innovation
- 34 Strategic Management and Productivity
- 35 Total Quality Management and Customer Focus
- 36 E-Government and Information Technology In the Public Sector
- 37 Information Technology and Productivity
- 38 Productivity Improvement Resources
- Index
