Your Customers' Perception of Quality
eBook - PDF

Your Customers' Perception of Quality

What It Means to Your Bottom Line and How to Control It

  1. 225 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Your Customers' Perception of Quality

What It Means to Your Bottom Line and How to Control It

About this book

Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look

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Yes, you can access Your Customers' Perception of Quality by Baboo Kureemun,Robert Fantina in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Productivity Press
Year
2011
Print ISBN
9781439845813
eBook ISBN
9781439891230
Edition
1
Topic
Business
Subtopic
Business General
Index
Business

Table of contents

  1. Front Cover
  2. Contents
  3. Introduction
  4. Chapter 1: The Neglected Frontier of Quality in Today’s Qualitysphere
  5. Chapter 2: Why Customers’ Perception of Quality Is So Important
  6. Chapter 3: Demonstrating the Return on Investment in Customer Perception of Quality
  7. Chapter 4: Garnering Support and Gaining Endorsement
  8. Chapter 5: A Framework to Derive the Right Investments
  9. Chapter 6: Managing a Journey of Continuous Improvement
  10. Chapter 7: Metrics That Prove the Worth of the Initiatives
  11. Chapter 8: Delivering a Capability to Sustain Customers’ Perception of Quality Function
  12. Chapter 9: Common Hurdles That Plague Customers’ Perception of Quality Initiatives
  13. Conclusion: Letter to a New Champion of Customers’ Perception of Quality
  14. Appendix A: Sample Questions
  15. Appendix B: Multivoting Exercise
  16. Appendix C: Iterative Nature of the Process
  17. Bibliography
  18. About the Authors
  19. Back Cover