Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look
eBook - PDF
Your Customers' Perception of Quality
What It Means to Your Bottom Line and How to Control It
- 216 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Your Customers' Perception of Quality
What It Means to Your Bottom Line and How to Control It
About this book
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Table of contents
- Front Cover
- Contents
- Introduction
- Chapter 1: The Neglected Frontier of Quality in Todayās Qualitysphere
- Chapter 2: Why Customersā Perception of Quality Is So Important
- Chapter 3: Demonstrating the Return on Investment in Customer Perception of Quality
- Chapter 4: Garnering Support and Gaining Endorsement
- Chapter 5: A Framework to Derive the Right Investments
- Chapter 6: Managing a Journey of Continuous Improvement
- Chapter 7: Metrics That Prove the Worth of the Initiatives
- Chapter 8: Delivering a Capability to Sustain Customersā Perception of Quality Function
- Chapter 9: Common Hurdles That Plague Customersā Perception of Quality Initiatives
- Conclusion: Letter to a New Champion of Customersā Perception of Quality
- Appendix A: Sample Questions
- Appendix B: Multivoting Exercise
- Appendix C: Iterative Nature of the Process
- Bibliography
- About the Authors
- Back Cover
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Yes, you can access Your Customers' Perception of Quality by Baboo Kureemun,Robert Fantina in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over 1.5 million books available in our catalogue for you to explore.