Decision Making in Service Industries
eBook - PDF

Decision Making in Service Industries

A Practical Approach

  1. 465 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Decision Making in Service Industries

A Practical Approach

About this book

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision M

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Yes, you can access Decision Making in Service Industries by Javier Faulin, Angel A. Juan, Scott E. Grasman, Michael J. Fry, Javier Faulin,Angel A. Juan,Scott E. Grasman,Michael J. Fry in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.

Information

Publisher
CRC Press
Year
2012
eBook ISBN
9781439867457
Edition
1
Topic
Business
Subtopic
Operations
Index
Business

Table of contents

  1. Front Cover
  2. Contents
  3. Foreword
  4. Preface
  5. Acknowledgments
  6. Editors
  7. Contributors
  8. Reviewers
  9. Chapter 1 - Stochastic Decision Making in Information Technology Services Delivery
  10. Chapter 2 - Simulation-Based Studies on Dynamic Sourcing of Customers under Random Supply Disruptions
  11. Chapter 3 - Customer Perceptions of Quality and Service System Design
  12. Chapter 4 - Data Mining and Quality in Service Industry: Review and Some Applications
  13. Chapter 5 - Software for Solving Real Service-Management Problems
  14. Chapter 6 - Logistics and Retail Pharmacies: Providing Cost-Effective Home Delivery of Prescriptions
  15. Chapter 7 - Improving Pharmacy Operations Using Computer Simulation
  16. Chapter 8 - Patient Prioritization in Emergency Departments: Decision Making under Uncertainty
  17. Chapter 9 - Using Process Mapping and Capability Analysis to Improve Room Turnaround Time at a Regional Hospital
  18. Chapter 10 - Decision Making in Logistics Outsourcing from the Standpoint of Hiring Companies
  19. Chapter 11 - Revenue Management of Transportation Infrastructure during the Service Life Using Real Options
  20. Chapter 12 - Evaluating Different Cost-Benefit Analysis Methods for Port Security Operations
  21. Chapter 13 - Vehicle Routing in Service Industry Using Decision Support Systems
  22. Chapter 14 - Decision Support for Information Technology (IT) Service Investments under Uncertainty
  23. Chapter 15 - An Inventory Criticality Classification Method for Nuclear Spare Parts: A Case Study
  24. Chapter 16 - Service Technology, Pricing, and Process Economics in Banking Competition
  25. Back Cover