eBook - ePub
Oakland on Quality Management
John S Oakland
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- 488 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Oakland on Quality Management
John S Oakland
Book details
Table of contents
Citations
About This Book
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
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Information
Table of contents
Citation styles for Oakland on Quality Management
APA 6 Citation
Oakland, J. (2012). Oakland on Quality Management (3rd ed.). Taylor and Francis. Retrieved from https://www.perlego.com/book/1621773/oakland-on-quality-management-pdf (Original work published 2012)
Chicago Citation
Oakland, John. (2012) 2012. Oakland on Quality Management. 3rd ed. Taylor and Francis. https://www.perlego.com/book/1621773/oakland-on-quality-management-pdf.
Harvard Citation
Oakland, J. (2012) Oakland on Quality Management. 3rd edn. Taylor and Francis. Available at: https://www.perlego.com/book/1621773/oakland-on-quality-management-pdf (Accessed: 14 October 2022).
MLA 7 Citation
Oakland, John. Oakland on Quality Management. 3rd ed. Taylor and Francis, 2012. Web. 14 Oct. 2022.