eBook - ePub

Oakland on Quality Management

Name: Oakland on Quality Management
ISBN: 9781136376092

John S Oakland,

488 pages
English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Oakland on Quality Management

John S Oakland,

About this book

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

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Yes, you can access Oakland on Quality Management by John S Oakland in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.