Managing Smart

Lynne Milgram, M.D., MBA, Alan Spector, Ph.D., M.D., Matt Treger

• Publisher: Routledge
• Year: 2010
• Print ISBN: 9780884157526
• eBook ISBN: 9781136432934
• Topic: Betriebswirtschaft
• Subtopic: Business allgemein

'Managing Smart' examines the challenges facing today's management and provides fast, practical answers for solving common workplace situations. It presents step-by-step instructions for mastering more than 300 key real-world management tasks. This condensed business guide includes information on: * Leadership techniques * Labor management * Strategic planning * Time management * Marketing and sales techniques * Career development * Key business concepts * Management tools * Information systems Among many other management topics, 'Managing Smart' also shows you how to: * Set project goals and priorities * Increase efficiency * Comply with employment and labor benefits * Manage finances Management professionals and novices alike will improve their effectiveness, skills, and knowledge with these concise reference tips.

Table of contents

• Front Cover
• Half Title
• Title Page
• Copyright
• Contents
• Preface
• 1 Are You Managerial Material?
• 2 The Essence of Good Management
• 3 Getting a Handle on Upper Management
• 4 The Peter Principle
• 5 Managing According to Theory X
• 6 Managing According to Theory Y
• 7 The Hawthorne Experiments
• 8 Herzberg’s Job Maintenance and Motivational Factors
• 9 Applying the 80/20 Rule
• 10 Doing Research
• 11  Useful Resources-The American Management Association
• 12 Useful Resources-Harvard Business Review
• 13  Belonging to the Chamber of Commerce
• 14  SIC Classifications
• 15  Uniform Commercial Code (UCC)
• 16  Management by Objectives (MBO)-Setting SMART Goals
• 17 Instituting Management by Objectives (MBO)
• 18 The Leadership Grid®
• 19 Changing the Flow of Work
• 20 Strategic Use of Personality Typing
• 21 Plan, Do, Check, Act: The Deming or Shewhart Cycle
• 22 Approaching a Problem
• 23 The Gantt Chart
• 24 Organizational Charts
• 25 Writing a Business Plan
• 26 Approaching the Strategic Analysis of a Business
• 27 Charting a Life Cycle
• 20 Forecasting Demand
• 29 Establishing the Objectives of Forecasting
• 30 Understanding Statistical Terms
• 31 Calculating Productivity
• 32 Checking Your Company’s Performance Against Others’
• 33 Encouraging Intrapreneurship
• 34 Making Flextime Work
• 35 Creating a Home Office
• 36 Managing for the Short and Long Run
• 37 Business Ethics
• 38 Making Ethical Decisions in Business
• 39 Top Down versus Bottom Up
• 40 Supply and Demand
• 41 Taking Advantage of Economies of Scale
• 42 Law of Diminishing Returns
• 43 Understanding the Competitive Nature of Your Environment
• 44 Competitive Advantage
• 45 Sustainable Competitive Advantage (SCA)
• 46 Barriers to Entry
• 47 Controlling an Industry
• 48 Supply Chain
• 49 Value-Added Chain
• 50 Mission Statement
• 51 Sharing a Vision
• 52 Understanding the Cost of Goods Sold
• 53 Company Performance from a Financial Perspective
• 54 Measuring Performance-Beyond Money
• 55 Corporate Culture
• 56 Types of Corporate Culture
• 57 Planning a Public Relations Crisis Response
• 58 What Is an Information System?
• 59 Computer Basics
• 60 Computer Software
• 61 Operations Support Systems
• 62 Management Support Systems
• 63 Using Artificial Intelligence
• 64 Computer Viruses
• 65 Computer Safety
• 66 What Every Manager Needs to Know about Marketing
• 67 The SWOT Analysis
• 68 Wanting and Needing
• 69 Who’s Driving Your Efforts?
• 70 Positioning
• 71 A Checklist for Salespeople
• 72 Successful Selling
• 73 Defining Sales Territories
• 74 The Changing Sales Call
• 75 Designing Effective Compensation Programs for
• 76 Providing Dazzling Customer Service
• 77 Ensuring a Successful Trade Show
• 78 Granting Credit
• 79 Offering Trade Credit
• 80 Enforcing the Robinson-Patman Act
• 81 Winning Under the Robinson-Patman Act
• 82 Protecting the Workplace
• 83 Warning Signs for Workplace Violence
• 84 Establishing a Safe Internal Work Environment
• 85 Establishing a Secure Internal Work Environment
• 86 Avoiding Employee Accidents
• 87 Planning for a Business Disaster
• 88 Buying Versus Leasing
• 89 Implementing a Lease
• 90 Purchasing Equipment
• 91 Outsourcing
• 92 Integrating Every Which Way
• 93 Downsizing
• 94 Managing Downsizing
• 95 Knowing the Basics of Business Process Reengineering
• 96 Preparing for Change
• 97 Overcoming Resistance to Reengineering
• 98 Doing Business in Other Countries
• 99 Cultural and Language Pitfalls in the Global Marketplace
• 100 Employee-Management Relationships in the Global Environment
• 101 Strategic Planning
• 102 Goal Setting
• 103 Decision Making
• 104 Focusing on Decision-Making Styles
• 105 Using Decision Styles to Accomplish Goals
• 106 Understanding Due Diligence
• 107 Recognizing Ways to Cut Costs
• 108 Getting Creative about Cost Cutting
• 109 Your Market Value
• 110 Types of Resumes
• 111 Building a Resume
• 112 Job Search Networking
• 113 Fundamentals of Effective Networking
• 114 Dressing for Success
• 115 Establishing Dress Code Guidelines
• 116 Dual-Career Couples
• 117 Employee Relocation
• 118 The Entrepreneurial Perspective
• 119 Understanding Group Processes
• 120 Differentiating Formal and Informal Groups
• 121 Avoiding the “Road to Abilene”
• 122 Groupthink
• 123 Time as a Resource
• 124 Getting the Most Out of Your Day
• 125 Power Napping
• 126 Taming the Paper Chase
• 127 The Benefits of Telecommuting
• 128 Learning to Negotiate
• 129 Polishing Negotiation Techniques
• 130 Picking a Negotiation Strategy
• 131 The Importance of Quality
• 132 TQM Basics
• 133 Transitioning to TQM
• 134 Quality Management-The Kaizen Method
• 135 Quality Circles
• 136 What Is Benchmarking?
• 137 Benchmarking-Past, Present, and Future
• 138 Approaches to Benchmarking
• 139 Perspectives on Benchmarking
• 140 Zero Defects
• 141 Just-In-Time Inventory
• 142 The International Organization for Standardization (ISO)
• 143 Benefits of ISO 9000
• 144 Malcolm Baldrige National Quality Award
• 145 Quality Control Tools
• 146 Recruiting Potential Employees
• 147 Interviewing Potential Employees
• 148 Making the Most of Interviewing
• 149 Employee Background Checks
• 150 Documenting the Reference Check
• 151 How People Learn
• 152 Training Programs
• 153 Making Training Work
• 154 Taking Advantage of Video Training
• 155 Unconventional Training to Become a Better Manager
• 156 Why Conduct an Appraisal Interview?
• 157 Conducting an Appraisal Interview
• 158 The Role of Discipline
• 159 Administering Discipline
• 160 Possible Fallout from the Disciplinary Process
• 161 Avoiding Lawsuits from Departing Employees
• 162 Coping with Stress
• 163 Stress Management Techniques
• 164 Employee Assistance Programs
• 165 Change and the Grieving Process
• 166 Counseling for Alcoholism
• 167 Managing Diversity
• 168 Cross-Cultural Management
• 169 Must-Have Company Policies
• 170 Insurance and Employee Benefits
• 171 Employee Retirement Plans-Vesting
• 172 Types of Retirement Plans
• 173 Cafeteria Plans
• 174 Understanding Employee Stock Ownership Plans
• 175 Managing Payroll
• 176 Keeping Payroll Records
• 177 Meeting Payroll-Rules, Regulations, and Deadlines
• 178 Deciding to Use Payroll Services
• 179 Labor Laws
• 180 Modern Labor Laws
• 181 Contract Administration
• 182 Understanding Employee Rights
• 183 What Constitutes an Employee?
• 184 Employment Categories
• 185 What Constitutes an Independent Contractor?
• 186 Using Temporary Employees
• 187 Employee Retention
• 188 Employee Compensation
• 189 Forecasting Workforce Requirements
• 190 Markov Analysis
• 191 Employee Demand Forecasting
• 192 Employee Supply Forecasting
• 193 Rewarding Employees
• 194 Choosing Employee Rewards
• 195 Promoting Employee Self-Esteem
• 196 Understanding the Grievance Process
• 197 Relocating Overseas
• 198 Dealing with Relocation
• 199 Apprenticeships
• 200 Recognizing an Employee’s Hidden Costs
• 201 The High Cost of Absenteeism
• 202 Reducing the Risk of Turnover
• 203 Recognizing Employee Theft
• 204 Preventing Employee Theft
• 205 Detecting Embezzlement
• 206 Preventing Embezzlement
• 207 Common Embezzlement Schemes
• 208 Avoiding Fraud
• 209 Discrimination and Sexual Harassment
• 210 Avoiding Discrimination-Guidelines for Behavior
• 211 Nepotism
• 212 E-Mail Etiquette
• 213 E-Mail Techniques
• 214 Reach Out and Talk to Someone
• 215 Written Messages
• 216 Writing Direct and Indirect Messages
• 217 Preparing an Effective Presentation
• 218 Giving an Effective Presentation
• 219 Using Visual Aids Effectively
• 220 Honing Your Public Speaking Skills
• 221 Using Feedback Effectively
• 222 Forms of Feedback
• 223 Communicating Effectively
• 224 Giving Assignments
• 225 Less Formal Styles of Communication
• 226 Quality Communication
• 227 Using Feedback-Employee to Employer
• 228 Using Feedback-Employer to Employee
• 229 Using Employee Opinion Surveys
• 230 Conducting Employee Forums
• 231 Conducting Effective Meetings
• 232 Participating at Meetings
• 233 Chairing a Meeting
• 234 Reasons for Meetings
• 235 State-of-the-Art Meetings
• 236 Videoconferencing
• 237 Resolving Conflicts
• 238 Causes of Conflict
• 239 Handling Personality Conflicts
• 240 Leadership Qualities
• 241 Understanding Your Team Leadership Style
• 242 Striving to Succeed as a Leader
• 243 What Type of Leader Are You?
• 244 Defining Delegation
• 245 Delegating More Effectively
• 246 Keeping Your Workforce Motivated
• 247 Increasing Motivation
• 248 Maslow’s Hierarchy of Needs
• 249 Coaching Employees
• 250 The Power of Empowerment
• 251 Getting Employees Involved
• 252 Must-Have Employment Policies
• 253 Must-Have Operating Policies
• 254 Information You Might Need to Post
• 255 Establishing Work Station Standards
• 256 Employee Manual
• 257 E-Mail and Computer Usage Policies
• 258 Travel Policies-What Can Be Reimbursed?
• 259 Travel Policies-What Cannot Be Reimbursed
• 260 Using Company Vehicles
• 261 Writing Policies and Procedures
• 262 Standard Operating Procedures
• 263 Civil Rights Act-Title VII
• 264 Americans with Disabilities Act
• 265 Family and Medical Leave Act
• 266 Understanding ERISA and COBRA
• 267 Following OSHA Guidelines
• 268 Employee Polygraph Protection Act
• 269 Enforcing Child Support Withholding
• 270 Personal Responsibility and Work Opportunity Reconciliation Act
• 271 Age and Religious Discrimination Laws
• 272 Sexual Harassment Update
• 273 Contracts
• 274 Capacity to Contract
• 275 Understanding Employment At-Will Policy
• 276 Avoiding Litigation
• 277 Working Through a Termination
• 278 Providing References-Legal Risks
• 279 Protecting Intellectual Property
• 280 Fixed and Variable Expenses
• 281 Recognizing a Sunk Cost
• 282 Understanding an Opportunity Cost
• 283 Understanding the Time Value of Money
• 284 Understanding How to Float
• 285 Simple Versus Compound Interest
• 286 Investment Risk
• 287 Generally Accepted Accounting Principles (GAAP)
• 288 Activity-Based Costing
• 289 Understanding Depreciation
• 290 Understanding Inventories
• 291 Putting Value on Inventory
• 292 Profit Margin
• 293 Rate of Return
• 294 Understanding Your Assets and Liabilities
• 295 Dealing with Debt
• 296 Factoring
• 297 Understanding Cost of Capital
• 298 Overview of Bankruptcy
• 299 Bankruptcy from the Creditor’s Viewpoint
• 300 Understanding Chapter 7 Bankruptcy
• 301 Understanding Chapter 11 and 13 Bankruptcy
• 302 Advantages and Disadvantages of Declaring Bankruptcy
• 303 Foreign Exchange Risk
• 304 Understanding the Balance Sheet
• 305 Understanding the Income Statement
• 306 Understanding Financial Cash Flows
• 307 Using Efficiency Ratios
• 308 Using Financial Ratios
• 309 Using Liquidity Ratios
• 310 Understanding Solvency or Coverage Ratios
• 311 Understanding Breakeven Analysis
• 312 Understanding Contribution Margins
• 313 Understanding Operating Leverage
• 314 Capital Budgeting
• 315 Costs of the Proposed Capital Budget
• 316 Developing a Cash Flow Statement for Capital Budgeting
• 317 Analysis of Capital Budgeting Project-Payback Period
• 318 Analysis of Capital Budgeting-Accounting Rate of Return
• 319 Analysis of Capital Budgeting-Net Present Value
• 320 Analysis of Capital Budgeting-Internal Rate of Return
• 321 Economic Value Added (EVA®)
• 322 Family Business Basics
• 323 Funding Family Succession
• 324 Planning Family Succession
• 325 Choosing a Successor for a Family Business
• References
• Index