Computer Telephony Integration
eBook - PDF

Computer Telephony Integration

  1. 432 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Computer Telephony Integration

About this book

Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies

Frequently asked questions

Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription.
At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.
Perlego offers two plans: Essential and Complete
  • Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
  • Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Both plans are available with monthly, semester, or annual billing cycles.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Yes! You can use the Perlego app on both iOS or Android devices to read anytime, anywhere — even offline. Perfect for commutes or when you’re on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Computer Telephony Integration by William A. Yarberry Jr. in PDF and/or ePUB format, as well as other popular books in Computer Science & Computer Networking. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Front cover
  2. Dedication
  3. Contents
  4. Preface
  5. Acknowledgments
  6. About the Author
  7. Chapter 1. Telephony Basics
  8. Chapter 2. IP Telephony
  9. Chapter 3. CTI Concepts and Applications
  10. Chapter 4. Interactive Voice Response
  11. Chapter 5. Unified Messaging
  12. Chapter 6. WIreless Technologies
  13. Chapter 7. Contact Center Technology and Management
  14. Chapter 8. Telemanagement and Outsourcing
  15. Chapter 9. Telecom Cost Management and Call Accounting
  16. Chapter 10. Preparing the Request for Proposal
  17. Chapter 11.Telephony Security
  18. Chapter 12. Implementing Telephony Systems
  19. Chapter 13. Trends and Directions
  20. Appendix A: Web Sites of Interest
  21. Appendix B: Recommended Reading
  22. Appendix C: CTI Success Stories
  23. Appendix D: Telecom Glossary
  24. Appendix E: Sample Service Level Agreement: Pallas Athene Reproductions, Inc.*
  25. Appendix F: Pallas Athene Reproductions, Inc.* Sample Request for Proposal: PBX and Voice Mail Systems
  26. Index
  27. Back cover