VI
Satisfactions at Home, Club, Work
and School
IN 1965 the author attempted to discover the personal needs which young people (between 14 and 20) in a northern industrial region expect their homes to meet, and the extent to which they think their needs are met. A complex of social institutions exists to meet the needs of young people: schools, youth clubs, and work make their contribution. The inquiry was designed to show the different kinds of demand made upon these different institutions, and the extent to which they provided satisfaction.
The relationship between the āpressā of institutions and personal needs has been systematically investigated in American colleges. Job-satisfaction in America has similarly been explored by comparing individual needs with the satisfaction provided by employment.1 On a self-rating questionnaire the subject indicates the importance he attached to allegedly universal human needs such as āDominanceā, āRecognition and Approbationā, āDependenceā and āIndependenceā. He also indicates the levels of satisfaction in these various areas which he derives from his work. Need-strength can be compared with need-satisfaction.
The congruence or incongruence between personal needs and the practices and provisions of American colleges have been explored by Pace and Stern.2 Again, the point of departure is supposedly universal human needs such as āAchievementā, āAffiliationā, āOrderā, āSexā and āUnderstandingā. The psychological needs of subjects are inferred from their responses on an āActivities Indexā: they indicate their preferences āamong verbal descriptions of various possible activitiesā. There are descriptions of orderly behaviour, dominant behaviour, deferential behaviour and so on. On the College Characteristics Index subjects score true or false corresponding descriptions of the college environment. Needs can then be compared with the perceived satisfaction, pressures and demands of college life.
But needs are felt in relation to particular institutions. It is true that an institution which manifestly aims to satisfy a particular need may in fact satisfy others. But the boy who goes to a youth club is unlikely to expect satisfaction of the needs which are met through work, or to feel frustrated if these latter needs are not met by the club. He may have a great need for achievement which the club affords little chance to satisfy; but he will not feel disgruntled, because he never expected it to do so. The author decided to allow spontaneous statements of need in relation to home, club, school and work respectively. No prior assumptions about needs were made: their nature would be determined only after inspection of responses given in an open-ended questionnaire. Satisfactions would be established from corresponding (spontaneous) statements about actual experience of the institutions in question.
Two-hundred-and-fifty members of 6 mixed youth clubs in a northern conurbation completed usable questionnaires, 67 secondary school children who were not members of youth clubs, and 50 young workers who were not club members. The needs for which subjects sought satisfaction at home were elicited by the following sentence openings:
āAt home you should always have plenty of chance to . .ā.
āFirst and foremost home should help you to . .ā.
āAt home you should always be able to feel that...ā
The same three openings were applied to school, work and club respectively. Corresponding cues were then provided to elicit statements of actual satisfaction (or frustration):
āAt home you always have plenty of chance to . . .ā
āAbove all else home does help you to . . .ā
āAt home you do feel that . . .ā
Thus six statements were made by each subject about his home, his club, his school if he were still at school, or work if he were at workāa total of eighteen statements. Questionnaires were completed anonymously, but classificatory information was obtained and attached to each questionnaire: age, sex, type of education, age of leaving school or proposed age of leaving, examinations taken and passed, professional qualifications, type of employment (for those at work), and father's occupation.
There is an apparent danger that statements of needs are in reality statements of frustration; that the boy who writes, āAt home you should always have plenty of chance to express yourself,ā says this precisely because he is given no such opportunity. The same difficulty arises in the āneed-pressā analysis of Pace and Stern and the job-satisfaction inquiries of Schaffer. But the latter did not find a negative correlation between need-scores and satisfaction scores, and significant correlations have not been found between corresponding scores on the College Characteristics Index and the Activities Index.3 In the inquiry reported here there was no significant tendency for statements of need to reappear in negative form in the second part of the questionnaire, as statements of dissatisfaction.
The type of projective test used in the present inquiry has the advantage that it does not present the subject with a perhaps arbitrary and possibly irrelevant list of āneedsā and āsatisfactionsā which he is forced to reject or endorse. It has been fruitfully employed in America4 and England;5 and Symonds6 found that a sentence-completion schedule not only supplemented personal data obtained in interviews, but was useful in correcting them. (Thus a report based on interview may describe a man as āenergeticā; responses on a projective test may show that a more accurate description would be ānervousā.) It has the disadvantage that the need categories to which responses are assigned cannot be established in advance of the inquiry.
A coarse twofold classification of responses was made initially into āexpressiveā and āinstrumentalā categories. The distinction is taken from Talcott Parsons: āAction may be oriented to the achievement of a goal which is an anticipated future state of affairs, the attainment of which is felt to promise gratification.ā āThere is a corresponding type on the adjustive side which may be called expressive orientation. Here the primary orientation is not to a goal anticipated in the future, but the organization of a āflowā of gratifications (and of course the warding off of threatened deprivations)/7 āProblems of expressive interaction concern relationships with alters which ego engages in primarily for the immediate direct gratification they provide.ā8 By extension we refer not only to expressive and instrumental actions and functions, but to expressive and instrumental needs and satisfactions.
After scrutinizing all the responses six subdivisions which appeared logically distinct were made of the instrumental category, and seven of the expressive category. Two judges working independently were able to assign statements to these thirteen subgroups with virtually complete agreement. The instrumental category (I) was subdivided thus: (1) Intellectual skills, understanding and enlightenment; (2) Physical skills (including competence at games and sports); (3) Manual skills (including competence in domestic tasks); (4) Social skills (including poise and self-assurance in relationship with others); (5) Moral development (including references to āforming a good characterā, ābecoming a good citizenā, ālearning to be self-reliant and stand on your own feetā); (6) Personal advancement (including passing examinations, obtaining promotion, getting on in life).
The expressive category (E) was subdivided into: (1) Ease/emotional security (feeling at ease, wanted, loved, welcome); (2) Freedom/self-direction (including the freedom to express your views, have your say, ābe yourself); (3) Friendship; (4) Sense of competence (including āhaving a chance to prove yourself); (5) Support from adults (including āknowing that you can take your problems to parents/teachers/youth leadersā); (6) Sense of identity with the group (āfeeling one of the crowd/a member of the family/as if you belongā); (7) Sense of purposeful activity.
When the subjects who took part in the inquiry stated not what their institutions should, but did, provide, statements could be either positive or negative (āAt home you always have a chance to relaxā, āAt home you always feel unwantedā). Statements referring to expressive satisfactions were divided into Expressive: Positive (E+) and Expressive: Negative (Eā). The latter referred to (1) restrictions, constraints, humiliation, belittlement, rejection, and (2) boredom and demoralization.
The author first administered the questionnaire in six mixed youth clubs which were selected to represent different social areas within a large industrial conurbation. Two clubs were in well-to-do residential suburbs, two in working class districts, and two in socially mixed, transitional, areas. The clubs had a nominal membership of over 300. The clubs were given a week's notice of the author's visit. Club members co-operated well, and over 90 per cent of those present completed the questionnaire. Two-hundred-and-sixty-eight questionnaires were filled in; 18 were incomplete, illegible, or otherwise unusable; 250 were used in the analysis.
There were 135 males and 115 females. The age range was 14 to 20; 129 (51Ā·6 per cent) were 16 years of age or over. One-hundred-and-sixty-three (65Ā·2 per cent) came from the homes of professional and white-collar workers. Two hundred were still at school, 130 at grammar schools and 70 at modern schools. Sixty-seven of the grammar school pupils were in the sixth form. Twenty-four boys and 26 girls were at work. Twenty-nine of the workers had attended grammar schools and were all in non-manual, white-collar employment; 21 had attended secondary modern schools: the 8 boys were all in manual occupations, but 10 of the 13 gir...