Soft Skills
eBook - ePub

Soft Skills

Personality Development For Life Success

Prashant Sharma

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eBook - ePub

Soft Skills

Personality Development For Life Success

Prashant Sharma

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About This Book

The Ultimate Guide to Unleash Your Potentialā€¦Is it Possible to get High-Impact Communication skills and Soft Skills in a very short period? Is there a way to build executive presence to get promotion, progress and visibility for your efforts from your leaders and recruiters? Can you develop mental strength, motivation & confidence to approach your lives with a positive mental attitude? Can you develop Emotional Intelligence and have meaningful relationships with everyone to live your dream life? Do you want learn from a corporate expert's 20+ years experience, so that you can avoid costly and time consuming mistakes and make the right decisions? Yes, through this book you can do all the above and more! Welcome to the ultimate guide to unleashing your potential. A Good professional needs to have strong Language skills. Recognizing this need, the book has a section in every chapter that highlights important words and Business phrases used in the corporate industry along with their meanings. The attached CD has all new content, essential soft skills training for life success. Through a series of videos, the author shares corporate tips and provides coaching for career advancement and realisation of personal goals. Hacks used for speed learning:Experts quotes | learning milestones | learning mastery: the essentials of the topic | case in point: real world examples for application of the concepts | illustrations and graphics | knowledge check | case studies | applied knowledge based on the case studies | business jargon and Start-up terminologies | English vocabulary building KEY FEATURESā€¢ Book aims to be the Professional Guide, Coach and Mentor to all those who wantā€¢ to upgrade their soft skills to get a head-start in their careers.ā€¢ Book is designed to give all individuals the all-important personality development soft skills required by them to become successful and powerful personalities.ā€¢ Book has been designed to be a bridge between Academic Curriculum education and the Industry.ā€¢ Effective Communication and Personal Development training concepts given in this book impart knowledge that is geared towards enhancing their soft skills WHAT WILL YOU LEARNThis books aims to impart high-impact soft skills like executive presence, time management, public speaking, first impression, professionalism, etiquette, negotiation, job interview, group discussion, leadership, teamwork, communication, creativity, interpersonal skills, emotional intelligence, and much more. WHO THIS BOOK IS FORThrough this book, anyone wishing to develop powerful personalities will be able to choose and attain a career of their choice. They will develop well-rounded personalities; attain self-confidence and an ability to successfully overcome any challenge that life throws at them.AUTHOR BIOPRASHANT SHARMALife Coach, Master Soft Skills Facilitator andBehavioral Trainer, Ed-Tech Entrepreneur Conducted his first training program in 1996 when he was invited by the New Delhi YMCA to lead a course in Public Speaking & Effective Communication. The Times of India too has recognized this achievement. Prashant has extensive expertise in mentoring leaders, inspiring professionals and has helped thousands of students realize their true potential. Prashant is a First Prize Diploma holder in Public Speaking from the Nazareth's Speakers Academy, Mumbai and a B.Com from the Sydenham College, Mumbai. Upon completion of his Masters in Management from the University of Massachusetts, USA, he returnedto India to be part of the Indian post-liberalization story. His first job with the Taj Group of Hotels as Duty Manager made him realize the disparity between the soft skills of the average Indian vis-a-vis the people in the West. Prashant rightly predicted that this lack of soft skills would be a great hindrance to the employability of our Indian graduates and soon started personality development training. He has been an entrepreneur with international exposure to diverse verticals greatly adding to his knowledge and expertise. This entrepreneurial experience hashelped him sharpen his sales and marketing instincts Prashant develops and delivers his own content. His trainings are based entirely out of his extensive real world professional experience backed by solid management concepts. His programs are based on his in-house developed Learning-Internalization-Feedback-Evaluation (LIFE) Model. He specializes in all kinds of soft skills & behavioral trainings. Prashant has conducted programs pan-India for professionals from Fortune 500 companies to SMEs to Public Sector Corporations. He is a visiting faculty at prestigious training institutions like HIPA (training IAS/IPS officers), INGAF-Min. Of Finance, SBI Gurukul, etc. Prashant has also been invited to educational institutions like Symbiosis SCHMRD, Ansals University, Subharti University, etc. as Visiting Faculty for speaking to students on the merits of Soft Skills. Prashant is currently setting up a chain of soft skills training franchisee centers pan- India, the first of which opened in Faizabad-Ayodhya in July 2014. A successful in-school program called SuperSkills is being rolled out pan-India. The focus is on creating employability skills and soft skills in children at the school stage itself.

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Information

Year
2020
ISBN
9789388511414

CHAPTER 1

Soft Skills: An Overview

LEARNING MILESTONES
This Chapter will enable you to:
āž¢ Understand the urgency in developing your Soft Skills
āž¢ Recognize that Personality Development Equals Soft Skills
āž¢ Differentiate between Soft Skills and Hard Skills
āž¢ Master the Soft Skills required by the Industry
āž¢ Explore Practical solutions to acquire Soft Skills
āž¢ Learn new Business phrases and Build your vocabulary
Expert Quotes
ā€œA person without soft skills is like an ATM without cash...Just a Machine! ā€œ
ā€œBeing male is a matter of birth. Being a man is a matter of age. But being a gentleman is a matter of choice.ā€

1.1 Importance of Soft skills

Do you know of a person who promises to send you an email, but never bothers to send it? And does not even apologize when you meet later? Or sat next to a smelly co-passenger on a train who insists on talking too loudly on the phone, keeps getting up and stepping on your toes? Or feel irritated when a friend just doesnā€™t listen properly and is distracted while you speak? Or a colleague who always thinks negatively and is always a pessimist? These are just some examples of poor soft skills that we encounter in our daily lives. Soft Skills also known as Life Skills, People Skills or Relationship skills. Whatever the name, whether you are a student or a professional, it is almost essential that you have to communicate or interact in public at some point or the other. Whether it is presenting your project work, interacting with your bosses, clients or teachers, appearing for group discussions or job interviews or excelling in the real world, people from all streams need the all-important ā€˜soft skillsā€™.
65% of the Indian population is 35 or under, and approximately 50% of the countryā€™s population of 1.25 billion people is under the age of 25. However, we face a huge employability crisis in the country. Repeated surveys have shown that just about 7% of Indian graduates are employable. A 2015 study released by the National Association of Software and Services Companies, the Indian technology industry trade group known as Nasscom, and McKinsey India found that 50 to 70 percent of workersā€™ skills would be irrelevant by 2020. In this scenario who will be able to get the jobs of their dreams? Who will be able to form effective relationships and networks to build their careers and live their dream lives? And if employers have an oversupply of candidates, who will make it to the shortlist of candidates? The answer: Only those with superior relationship skills, creativity skills and those who display the ability to operate in a dynamic business environment and prove themselves as team leaders will survive and that too by having superb Soft Skills.
The book enables the reader to apply the theory they are learning through books and to practice that knowledge to make correct decisions. The goal is to become positive successful professionals and better human beings. And finally, to achieve their lifeā€™s goals.

1.2 Personality Development and Soft Skills

Due to the disconnect of the academic curriculum with industry requirements, it is a fact that a majority of college students and young professionals lack the communication or soft skills to succeed in the Real World. At the same time, it is also a fact that almost all individuals want to succeed in their careers and lead a fulfilling and enriching life; They want to develop their personalities! What then is Personality Development?
Personality development means enhancing soft skills, which enables you to develop a creative & co-operative mind-set, choose and attain a career of your choice, realize your life goals and finally help become well-rounded, popular individuals.
Every individual has a unique persona which can be tapped through a systematic and logically organized training schedule. People can be trained to increase their grooming, communication and leadership skills, which they can acquire and use immediately in the real world. The goal of acquiring good soft skills should not simply be to educate. The ultimate goal should be to build competency. Soft Skills helps students to acquire leadership skills and communicate better. Students develop better inter-personal skills, which have a positive effect on their personality.
People with powerful personalities are generally perceived to be more knowledgeable and well informed than others. They develop self-confidence and a positive mental attitude. They are able to see the positive aspects of life and view problems as opportunities. They view the glass as half-full rather than half-empty.
They live an enriching life and finally build a successful career. The positive mental attitude that students attain by developing their communication skills gives them the confidence to not just become better communicators, but also better human beings.

1.3 Soft Skills v/s Hard Skills

ā€œHaving hard skills gets you hired. Lacking soft skills gets you fired.ā€
Hard Skills are the technical skills acquired through formal education or on the job experience.
However, Research done by Harvard University shows that 85% of job success comes from having well-developed soft skills, while only 15% of success are based on technical skills. In other words, students spend only 15% of their lives trying to acquire skills that account for 85% of their success! That in a nutshell exposes the lack of preparedness of individuals in their soft skills. Students spend their entire education learning by rote, without any idea of applied knowledge, to acquire technical skills. It is essential that the technical education imparted in the college should be given a corporate and industry oriented perspective.

1.4 Industry Need: From Campus to Corporate

Industry leaders, and corporate experts all agree on one thing: That Lack of ā€˜employabilityā€™ skills in job applicants is the single biggest headache for recruiters today. The Time and budget spent on training are only shrinking and companies now want to hire candidates who can hit the ground running and perform from Day 1! According to a report by Wheel box: ā€˜India Skills Report 2017ā€™, these are the skills that the Industry is looking for.
It is obvious that about 15% of the skills required are related to hard skills. Soft Skills form the crucial 85%!

1.4.1 Disruptive technologies and Soft Skills

The 21st Century has brought computers and the Internet at the center of human life. Robotics, Artificial Intelligence, Machine Learning, Internet of Things are the keywords and ideas which have taken a real place in our lives. From mere concepts, these are actual realities which threaten the core of our existence: our jobs! A study, conducted by a US-based company ADP, which did a survey on employees in India found that nearly 63% of the surveyed employees expected that automation would take over jobs of people doing simple and routine work.
Case in Point: In February 2018, Amazon opened its first automated grocery store in the US called Amazon Go. This store does not have cashiers or attendants. Using AI and cameras, the shoppers can purchase what they like and leave without human interaction, and the payment is automated. This could leave almost 23 lakh cashiers potentially unemployed!
More and more companies are replacing repetitive, process-based jobs with bots and robots. This means that jobs which were hitherto considered the domain of humans are being done by robots. For example, automated processes may soon replace the kind of work software developers were performing for foreign clients, which involved maintaining software by occasionally plugging in simple code and analyzing data.
Case in Point: Insurance firm Fukoku Mutual Life Insurance, Japan is making 34 employees redundant and replacing them with IBMā€™s Watson Explorer AI
Case in point: Fabric and clothing brand Raymond recently said that it was on its way to replace 10,000 of its employees with robots over the next three years, according to an article in Trax.in. This makes up for 33% of its 30,000-strong workforce in the country.
A study conducted by World Economic Forum called ā€˜Future of Jobsā€™, Lists interpersonal skills like sharing, collaboration, creative thinking, team integration and negotiation as crucial for humans to beat the competition their jobs posed by Computers and Artificial intelligence

1.5 The Most Important Soft skills required for Life Success

We all want to develop our...

Table of contents