eBook - ePub

Using Information to Develop a Culture of Customer Centricity

Name: Using Information to Develop a Culture of Customer Centricity
ISBN: 9780124115132

Customer Centricity, Analytics, and Information Utilization

David Loshin,

Abie Reifer,

108 pages
English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Using Information to Develop a Culture of Customer Centricity

Customer Centricity, Analytics, and Information Utilization

David Loshin,

Abie Reifer,

About this book

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

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Yes, you can access Using Information to Develop a Culture of Customer Centricity by David Loshin,Abie Reifer in PDF and/or ePUB format, as well as other popular books in Business & Business Intelligence. We have over one million books available in our catalogue for you to explore.