Libraries and Key Performance Indicators
eBook - ePub

Libraries and Key Performance Indicators

A Framework for Practitioners

  1. 164 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Libraries and Key Performance Indicators

A Framework for Practitioners

About this book

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.- Provides an overview of performance measurement tools for libraries- Discusses KPIs in a broad context- Offers an understanding of reporting, monitoring, and acting upon KPI data- Provides best practice examples of Key Performance Indicators (KPIs) in libraries- Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

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Yes, you can access Libraries and Key Performance Indicators by Leo Appleton in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Business Intelligence. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. About the Author
  6. Chapter One: Introduction
  7. Chapter Two: What Do KPIs Have to Do With Libraries?
  8. Chapter Three: A Brief History of Evaluation and Performance Measurement in Libraries
  9. Chapter Four: Developing a Culture of Performance Measurement
  10. Chapter Five: Performance Measurement in the Digital Age
  11. Chapter Six: Quantitative Methods of Performance Measurement
  12. Chapter Seven: Qualitative Methods for Performance Measurement
  13. Chapter Eight: Mixed Methods for Performance Measurement
  14. Chapter Nine: An Overview of Key Performance Indicators
  15. Chapter Ten: How Can KPIs Be Used in Performance Measurement?
  16. Chapter Eleven: Case Studies
  17. Chapter Twelve: Using KPIs in Your Library and Information Service
  18. Chapter Thirteen: Final Reflections Performance Measurement and Performance Indicators
  19. References
  20. Appendix A: Kingston University, Key Performance Indicators and Service Standards
  21. Appendix B: NHS, Template to support the creation and sharing of quality metrics: GMC Survey Scores
  22. Appendix C: NHS, Template to support the creation and sharing of quality metrics: LQAF Compliance
  23. Appendix D: NHS, Template to support the creation and sharing of quality metrics: OpenAthens
  24. Appendix E: British Library, Example of Strategic Performance Dashboard, 2016/17 From The British Library
  25. Appendix F: Edge Hill University, Learning Services: Key Performance Indicators
  26. Appendix G: McMaster University Library Scorecard
  27. Index