Measuring and Enhancing the Student Experience

Mahsood Shah, Chenicheri Sid Nair, John Richardson

• Publisher: Chandos Publishing
• Year: 2016
• Print ISBN: 9780081009208
• eBook ISBN: 9780081010044
• Topic: Education
• Subtopic: Education Administration

Measuring and Enhancing the Student Experience provides insights on how student experiencemeasures could be used to inform improvements at institutional, course, unit of study and teacherlevel. The book is based on a decade of research and practitioner views on ways to enhance thedesign, conduct, analysis, reporting and closing the loop on student feedback data. While the bookis largely based on Australian case studies, it provides learning experiences for other countries wherestudent experience measures are used in national and institutional quality assurance. Consisting of 13chapters, the book includes a wide range of topics including the role and purpose of student feedback,the use of student feedback in staff performance reviews, staff and student engagement, a studentfeedback and experience framework, the first year experience, use of qualitative data, engagingtransnational students in feedback, closing the loop on feedback, student engagement in nationalquality assurance, use of learning analytics and the future of the student experience. Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School ofBusiness and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing theacademic quality and standard of courses. Mahsood is also responsible for learning and teachingstrategy, governance, effective implementation of policies, and enhancement of learning and teachingoutcomes across all campuses. In providing leadership for learning and teaching, Mahsood workswith key academic leaders across all campuses to improve learning and teaching outcomes of coursesdelivered in various modes including face-to-face and online. At CQUniversity, he provides leadershipin national and international accreditation of academic courses. Mahsood is also an active researcher. His areas of research include quality in higher education,measurement and enhancement of student experience, student retention and attrition, studentengagement in quality assurance, international higher education, widening participation and privatehigher education. Chenicheri Sid Nair is the incoming Executive Director, Tertiary Education Commission (TEC), Mauritius.Prior to joining TEC, he was Professor, Higher Education Development at the University of WesternAustralia (UWA), Perth where his work encompassed the improvement of the institutions teachingand learning. Before this appointment to UWA, he was Quality Adviser (Research and Evaluation) inthe Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensiveexpertise in the area of quality development and evaluation, and he also has considerable editorialexperience. Currently, he is Associate Editor of the International Journal of Quality Assurance inEngineering and Technology Education (IJQAETE). He was also a Managing Editor of the ElectronicJournal of Science Education (EJSE). Professor Nair is also an international consultant in a number ofcountries in quality, student voice and evaluations.

Table of contents

• Cover image
• Title page
• Table of Contents
• Copyright
• About the Authors
• Preface
• Chapter 1. Measuring the Student Experience: For Whom and For What Purpose?
• Chapter 2. Student Feedback: The Loophole in Government Policy
• Chapter 3. Student Feedback: Shifting Focus From Evaluations to Staff Performance Reviews
• Chapter 4. Why Should I Complete a Survey? Non-responses With Student Surveys
• Chapter 5. Engaging Students and Staff in Feedback and Optimising Response Rates
• Chapter 6. A Student Feedback and Experience Framework
• Chapter 7. Measuring the Expectations and Experience of First-Year Students
• Chapter 8. Accessing Student Voice: Using Qualitative Student Feedback
• Chapter 9. Engaging Transnational Students in Quality Assurance and Enhancement
• Chapter 10. Closing the Loop: An Essential Part of Student Evaluations
• Chapter 11. Student Engagement in National Quality Assurance
• Chapter 12. Using Learning Analytics to Assess Student Engagement and Experience
• Chapter 13. Measurement and Enhancement of Student Experience: What Next?
• Index