Conflict Management for Security Professionals

Andrew A. Tufano

• Publisher: Butterworth-Heinemann
• Year: 2013
• Print ISBN: 9780124171961
• eBook ISBN: 9780124172074
• Topic: Politics & International Relations
• Subtopic: Information Management
• Index: Politics & International Relations

Effectively resolving conflict prevents violence, reduces incidents, improves productivity, and contributes to the overall health of an organization. Unlike the traditionally reactive law enforcement approach to resolving conflict, Conflict Management for Security Professionals provides a proven, reliable, business-focused approach that teaches security personnel to diffuse situations before they escalate when dealing with uncooperative, dangerous, or violent individuals. Covering everything from policies and procedures to security tactics and business impact, Conflict Management for Security Professionals uniquely addresses conflict resolution from a security perspective for managers, policy makers, security officials, or anyone else who interacts with people every day. This book helps organizations create and maintain safe environments without interfering with their ability to remain profitable, competitive, and relevant.- Comprehensive and systematic conflict management and resolution program geared specifically for the needs of security managers, supervisors, and officers- Incorporates classroom and field-tested conflict resolution concepts, models, and approaches- Addresses everything from policies and programs to tactics for a wide variety of stakeholders in any private or public organization

Index

A

Accountability

inappropriate protective actions and, 137, 139

protective action decisions with, 136, 140–141

review board’s role in, 141

security personnel, 142

written reports for, 136

Actual physical harm (APH), 90–91

Adam, Hajo, 36

Advisory role, 26–27

Affiliated subjects, 7, 28

After-action review process, 141

Aggression
See also Verbal aggression

private security personnel, authority lacking of, 8–9, 81

of uncooperative subjects, 57

APH, See actual physical harm

Assaultive resistance, 129

Authority
See also Statutory authority

organization’s jurisdiction and, 122

physical conflict and, 73

private security personnel lacking, 8–9, 81

uniforms with, 35

B

Baton, 132

Behavioral boundaries, 38, 66, 122

Behavioral stage, 28

Behaviors, 36

Body language, 112

Boot camp, 9

Boyd, John, 130

Boyd’s cycle, 130

B&P, See California Business and Professions code

Bureau of Security and Investigative Services (BSIS), 22, 40–41

Business

conflict resolution integrating with, 16

dealing with people in, 13–14

protective action strategy for, 59

Business-focused principles

conflict managed in, 12–15

for security personnel, 84

in training, 95

Business-focused safety strategies

conflict resolution with, 16, 18–19

organizations, 11, 12

C

CA PC 12020, 132

Calculated risk, 12, 71

California

CA PC 12020 in, 132

observe-and-report model in, 22

California Business and Professions (B&P) code, 40–41

Canton v. Harris, 92

Civil liabilities, 66–67, 137

Clothing, behavior and, 36

Command presence, 112

Communication techniques, 108

Communities

conflict resolution expectations of, 72–74

conflict resolution strategy perceptions by, 45

enforcement activities increasing tensions of, 25–26

field conflict judgments by members of, 46

field conflict sensitivities of, 45–46

in-group and out-group of, 40

negative perceptions in, 72

ORAP model benefiting, 27

organizations misapplying safety principles of, 13

peer intervention protecting, 138

police and military personnel safety mission for, 8

police authority and safety of, 81, 82

police officers focus on needs of, 15

police-type uniforms alienating, 38–39...

Table of contents

• Cover image
• Title page
• Table of Contents
• Copyright
• Acknowledgments
• About the Author
• Inspiration
• Section I: Underlying Principles of Organizational Conflict Resolution
• Section II: Policies
• Section III: People as Part of a Conflict Resolution Strategy
• Section IV: Implementing Conflict Resolution Strategies
• Index