- 496 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
About this book
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.Contextual Design enables you to+ gather detailed data about how people work and use systems + develop a coherent picture of a whole customer population + generate systems designs from a knowledge of customer work+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Contextual Design by Karen Holtzblatt,Hugh Beyer in PDF and/or ePUB format, as well as other popular books in Computer Science & CAD-CAM. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Front Cover
- Contextual Design: Defining Customer-Centered Systems
- Copyright Page
- Acclaim for Contextual Design
- Foreword
- Table of Contents
- Preface
- ACKNOWLEDGMENTS
- CHAPTER 1. Introduction
- Part 1: Understanding the Customer
- Part 2: Seeing Work
- Part 3: Seeing across Customers
- Part 4: Innovation from Data
- Part 5: System Design
- Part 6: Prototyping
- Conclusion
- Afterword
- Readings and Resources
- References
- Index
- About the Authors