An open sketchbook, a designerâs most essential tool.
Part One
ABOUT THE DESIGN PROCESS
DESIGN THINKING
Being a graphic designer means that you need to be âcreative on demandâ, generating visual and conceptual ideas consistently and to schedule. In both school and practice, you will need to generate ideas and good design, even when you feel tired, overworked or uninspired. To do so you will need to develop a design process that fosters and supports creative thinking. An effective design process that you can rely on to help you focus, and to open paths to your creativity, is one of the major things you are learning in design school. Part One of this book explains how most design processes share common ideas and methods. We begin by explaining the way designers think and how they learn to be creative, and why a design process is necessary to success. We finish with an explanation of the â4Dsâ: a framework for the design process that helps us to produce creative projects. In Part Two we explain how the 4D framework can be employed in your own graphic design projects in school and beyond.
THINKING LIKE A DESIGNER
The term âdesign thinkingâ is often used to describe the way designers in any discipline (product, service, fashion, industrial, etc.) work through a design problem. âDesign thinkingâ breaks the designerâs process down into a series of steps as follows:
Design process steps
1.Define the problem: This usually involves some sort of research.
2.Create many different ideas and options: This is called âdivergent thinkingâ.
3.Refine the best ideas: This is called âconvergent thinkingâ.
4.Steps 2 and 3 may be repeated.
5.Pick the best idea: Make prototypes and sometimes test them on users (user-testing) to refine the final design.
6.Steps 2, 3 and 4 may be repeated until the final design solution is completed.
Design thinking has been visualised and presented as a creative process, much like in the diagram below. You will find many kinds of designers, including graphic designers, saying they use a âdesign thinking processâ, or âdesign thinking methodologyâ. If you hear this, it means that a designer solves problems by generating lots of ideas, refining and user-testing, before choosing and producing a final.
1 Discovery | 2 Interpretation | 3 Ideation | 4 Experimentation | 5 Evolution |
| Understand the challenge Prepare research gather inspiration | Tell stories and search for meaning, frame opportunities | Generate ideas and refine ideas | Make prototypes and get feedback | Track learnings Move forward |
This diagram is based on the IDEOâs visualisation of the design thinking process. Many point to IDEO as the origin of design-thinking in graphic design. Certainly through their books, talks, tools and online courses, IDEO are the most visible proponent of design thinking as a creative process method.
âDesign thinkingâ is currently accepted as a process applicable to solving all kinds of problems, but it is a contested idea in the graphic design community because it somewhat glosses over exactly how to do the âcreativeâ part of the design process. Some doubt that a series of steps adequately explains the way graphic designers work â so we will explore this idea further in a moment. However, the simplicity of design thinking does demystify the design process and makes it easier to understand the way we learn to design, so itâs a good place to start.
LEARNING TO BE CREATIVE
Designers have to be creative to do their job. There are two ways of thinking about being creative. The first, and most commonly held idea is that there is something unique about designers: that they are just âcreative peopleâ born with a special talent that design school nurtures. The other idea is represented by âdesign thinkingâ: design is not a unique ability, rather it is a process and a tool, which can be learned and used by designers and non-designers alike.
Some design theorists1 have broken down the design process into a series of âeasily repeatableâ steps, which implies the creativity of the individual designer is not important. As long as you follow the steps, design will result. Other theorists2 have argued that designers have special abilities, something they call a âdesignerâs intuitionâ or a âdesign eyeâ, which means that the designer as a person is essential to the design process. In this view, without the designerâs creative abilities there can be no design.
We agree with both views. Designing is a series of steps that can be learned, but it is the way a designer applies their intuition to the steps that makes the âmagicâ happen. However, intuition isnât a natural inborn talent that some possess, and others do not. A designerâs intuition is also a series of steps that can be learned. A design idea does not come into our minds like a lightning bolt of inspiration, even if it sometimes feels that way. An idea is the result of a series of small thinking âleapsâ or âcreative connectionsâ, which design theorist Nigel Cross calls a creative bridge. Designers mentally âwalkâ across the creative bridge to an idea, rather than making a big mental leap across nothing to an idea. Designers often cross the bridge in a subconscious way, and this is why it looks like âtalentâ. Some people are naturally âmore creativeâ because they can more easily make creative connections before they start training. This is why we say that graphic design is not a âmysterious, ineffable artâ3 that only a talented few can master. A designerâs intuition is just a special way of thinking that must be learned and honed through practise. The most compelling evidence that we may be right is of course that all sorts of people learn to be graphic designers all the time. Some people just more effortlessly walk over the creative bridge without much practise, while others might have to crawl across it, at least at first. As is so often the case though, the harder you work, the more âtalentedâ you become.
How we think designers get ideas â by âleapingâ from the problem straight to a design idea
How designers actually get their ideas â by stepping from idea to idea to âcrossâ the âcreative bridgeâ
The Creative Bridge as described by Nigel Cross.
THE TROUBLE WITH âDESIGN THINKINGâ IN GRAPHIC DESIGN
When broadly applied to the graphic design process, âdesign thinkingâ might look as follows:
Design thinking steps
1.Define the problem: A project brief is given to, created (or modified) by the designer, who may conduct and/or be supplied with research to help them understand the problem.
2.Create many different ideas and options: The designer generates multiple rough initial ideas and drafts.
3.Refine the best ideas: The designer creates multiple iterations and prototypes of a number of ideas to find the best one.
4.Steps 2 and 3 may be repeated.
5.Pick the best idea and produce: Craft and produce the work to the required specifications. The designer may or may not test the final design on users.
It must be noted however, there is no prescribed or exact way of working that all graphic designers follow â only generally held and commonly shared ideas. Although this process broadly applies, not all graphic designers follow the steps in the order we presented here. Other visualisations of the graphic design process have five or seven steps rather than four, and the steps can often overlap or be repeated. All graphic design teachers teach a design process4 of some kind.
While design thinking maps to the general graphic design process we outline here, it has been criticised for several practical reasons. While some graphic design projects benefit from extensive research and user testing, others do not. Testing on audiences has a patchy track record in predicting success. Some designers argue that user research stifles innovation because the audience is not an expert in good design,5 and usability is not always the only concern in graphic design.
Most criticism of design thinking surrounds its focus on process over aesthetics: It is possible for a designer to follow the design thinking process steps exactly, all the while making poor visual and conceptual decisions, and end up with a bad design. This point is important because aesthetics matter in graphic design. As Pentagram Designer, Natasha Jen, notes: âBeauty is precision and intelligenc â not decoration, aesthetics is essential to the success of a design, not an optional add-on.â
Effective graphic design must catch the audienceâs attention and then compel them to keep looking so that they take in the message and (hopefully) take the desired action. It is...