Solving the Productivity Puzzle

How to Engage, Motivate and Develop Employees to Improve Individual and Business Performance

Tim Ringo

• Publisher: Kogan Page
• Year: 2020
• Print ISBN:
  9781789664744
• Edition: 1
• eBook ISBN:
  9781789664751
• Topic: Business
• Subtopic: Human Resource Management
• Index: Business

CATEGORY WINNER: Business Book Awards 2021 - HR & Management Category

An engaged and productive workforce is essential for organizational growth and business success.

However, record levels of disengaged staff, a lack of motivation and employees feeling that they lack the necessary skills and support to excel at their jobs is putting this in jeopardy. HR practitioners are ideally placed to address these issues and boost productivity at every stage of the employee lifecycle to improve individual performance and drive business results.

Solving the Productivity Puzzle is a practical guide for all people management professionals to address the challenge of stagnating people productivity. It covers how to embed learning and development activities to ensure that employees feel equipped with the skills they need to meet their goals, motivate a workforce made up of six generations with competing priorities, develop an effective workforce planning strategy to make sure the right people are in the right place at the right time, with the right motivation in the organization to build a company culture that allows people to thrive.

Solving the Productivity Puzzle also includes expert guidance on how implement change to opportunity in the workforce, track and measure productivity and how to leverage new technologies to support employees. Including case studies from global organizations including Accenture, Aetna, Apple, Google, IBM, and SAP. This is essential reading for HR professionals needing to supercharge productivity in their organization for both employee and business success.

Index

NB: page numbers in italic indicate figures or tables

9/11 terror attacks 32, 84, 107–08, 170

AARP 18

ABC 112

absenteeism 21, 70

Accenture 102

9/11, impact of 108

autonomy 53–54

change management services 84

flotation 65

performance management 24

Woods, Tiger 57

see also Andersen Consulting

Aetna 90

Aflac 69

ageing workforce, the 18–19, 146, 147–51

baby boomers 147

biomedicine 149–50

‘pro-tirement’ 150

‘senescence’ 149

‘silent generation’ 147–48

working later in life, impact of 148

Agro Food 55

Amazon 116, 176, 210

Echo 168

American Productivity & Quality Center (APQC) 133–34

Andersen Consulting 82, 106, 169

‘Androids’ 85

digital technology 168

employer-employee relationships 138, 139

performance management 24

see also Accenture

Apollo 11 15

Apple

Mac 169, 170

Music 38, 39

productivity in 38

purpose 59–60

recruitment 210

stores 61

apps, value of 41

Attenborough, David 148

attention deficit hyperactivity disorder (ADHD) 146, 155

autistic spectrum disorder 5, 16, 19–20, 146, 155

automation, impact of 28–31

agile, becoming 30

data collection 29

Great Decoupling, the 30, 165

of repetitive tasks 29

autonomy 51, 52–56

and company culture 53–54

and employee well-being 68

empowering leadership, impact of 55–56

and job crafting 54–55

principles of 53

and remote working 54

Balanced Scorecard 199

Barnes, Andrew 87

Bellon, Sophie 153

Berkshire Hathaway 1

Bertolini, Mark 90

big data 27, 90, 189

Blau 154

Bloomberg 107

Blue Planet 148

Blue Vision Labs 16...

Table of contents

• List of figures
• Introduction
• 01 The future is more malleable than you think
• 02 The productivity paradox: the peril and the promise
• 03 People engagement, innovation and performance – PEIP
• 04 Turbo-charging the future
• 05 Making the case for change
• 06 A workplace revolution – are you an optimist or a pessimist?
• Index