Front Office Systems and Procedures
eBook - PDF

Front Office Systems and Procedures

  1. 240 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Front Office Systems and Procedures

About this book

The front office is the "nerve center" of the hotel as it is the key source of information pertaining to guest services. It serves as the main channel of communication and information dissemination for the hotel and is the core point of the hotel department's business activities. The way the front office operates has become a yardstick by which the organization measured. The book is packed with comprehensive knowledge of front office systems and procedures. Readers will understand operating and procedure of guest safety and security in the hotel, various licenses required for hotel business, and get acquainted with prevailing laws pertaining to hotel operations as well as how front office operations can be computerized, and much more.

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Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. ABOUT THE AUTHOR
  5. TABLE OF CONTENTS
  6. Glossary of Terms
  7. List of Figures
  8. List of Abbreviations
  9. Acknowledgments
  10. Chapter 1 Front Office Department
  11. Chapter 2 Reservation
  12. Chapter 3 Reception
  13. Chapter 4 Telephone Exchange
  14. Chapter 5 Billing
  15. Chapter 6 Bell Service
  16. Chapter 7 Business Center
  17. Bibliography
  18. Index
  19. Back Cover

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Yes, you can access Front Office Systems and Procedures by Elpedia Marte-Lago in PDF and/or ePUB format, as well as other popular books in Business & Hospitality, Travel & Tourism Industry. We have over one million books available in our catalogue for you to explore.