[b]y removing the organisation of economic activity from the control of political authority, the market eliminates this source of coercive powerâŚ. The wider the range of activities covered by the market, the fewer are the issues on which explicitly political decisions are required and hence on which it is necessary to achieve agreement.
From here, Friedman goes on to explore the kinds of activities that would be better placed within the sphere of market relations, so as to give individuals the freedom to choose what public services they consume. While Friedman did not engage in an in-depth discussion of disability service provision, his ideas about school choice influenced thinking on the use of vouchers in many related social policy fields (Exley 2014; Mintrom 2000). In regard to education, Friedman conceded that there was a role for government in subsidising schools because, in his view, schooling has positive externalities or âneighbourhood effectsâ, namely the reproduction of a well-educated, socialised and stable society (Friedman 2002: 89). However, he also believed that the role of financing education and the role of delivering education are not necessarily one and the same. In fact, he claimed the two roles ought to be separated, to prevent the government from delivering what the market could supply more efficiently and without political interference. Friedman proposed vouchers as a way to facilitate this functional separation of the finance and delivery of education:
[g]overnments could ⌠[finance] a minimum level of schooling ⌠by giving parents vouchers redeemable for a specified maximum sum per child per year if spent on âapprovedâ educational services. Parents would then be free to spend this sum and any additional sum they themselves provided on purchasing educational services from an âapprovedâ institution of their own choiceâŚ. competitive enterprise is likely to be far more efficient in meeting consumer demand than either nationalized enterprises or enterprises run to serve other purposes.
(Friedman 2002: 89, 91)
The implication of all this is a prescription for a diminution of the role of the state and government.
What, then, is the governmentâs role in Friedmanâs ânight watchmanâ state? Evidently, he was not here suggesting that government withdraws entirely from the economic sphere but, rather, that it uses what legitimate power it has to enforce contracts and support capitalist enterprise. Vouchers, he suggested, are the ideal mechanism for promoting competitive markets in education. As Friedman implied, they work by decoupling the stateâs service delivery role from its role as a funder, so that previously de-commodified education systems may be subjected to competition. Consumers, he argued, are the ultimate beneficiaries of a com-modified system of services, as they are able to choose services appropriate to their individual needs and preferences, with less bureaucratic oversight. It is only within the commodified sphere of exchange that âexchange is truly voluntaryâ, claimed Friedman, and that the âimpersonal market ⌠protects men [sic]â from political forms of coercion (2002: 31).
More than 50 years on, IF schemes have reanimated neoclassical notions of consumer choice and limited government. While policy makers have largely avoided the term âvoucherâ, the logic and rhetoric of voucher-based provisioning have been refashioned by contemporary neoliberals and put into effect across Europe, North America and Australia through IF schemes for disabled people (Ferguson 2007, 2012; Beresford 2014; Hutchinson et al. 2006). This logic stipulates that cash transfers, in the form of individualised budgets, enhance both the choice and quality of support by helping to establish âquasi-marketsâ of disability services (Muir & Salignac 2017). Quasi-markets are markets created by governments through the use of contracts and/or individualised budgets (Le Grand 1991). Typically, the government withdraws from service provision but retains a role in administering individual budgets and overseeing the market (Gash et al. 2013; Carey et al. 2018).
Until relatively recently, contracts have been the preferred mechanism for creating quasi-markets in public services (OâFlynn 2007; Pollitt & Bouchaert 2017). The widespread use of contracts characterised an initial phase of marketisation in which government relinquished its responsibilities in direct service provision and ceded these to a range of networks comprised of non-profit and commercial providers (Milward & Provan 2000). âNetworked governanceâ was the broad label given to this new, market-oriented approach to public sector management, in which the supposed benefits of choice and competition were sought through contractual arrangements with third-party providers (Stoker 2006). The model was designed with efficiency in mind. Yet over time, it attracted criticism for being funder- and provider-centric, plagued by bureaucracy and unresponsive to the consumer demands it was supposedly designed to satisfy (Le Grand 2007).
IF ostensibly overcomes these issues by funding end-users directly, while still keeping to the ethos and market-orientation of networked governance. The argument is that where citizens have choice as to who they purchase from, providers are compelled by the imperatives of competition, economic rationality, profit maximisation and constant growth to meet consumersâ needs efficiently, at a reduced cost to the public purse, and with minimal government intervention (Le Grand 2007). Consumers secure the benefit of choosing from a range of public, private and not-for-profit providers according to their personal needs and preferences: âit is assumed that the threat of their âexitâ is sufficient to keep their current provider âon their toesââ (Dan & Andrews 2016: 303). In theory, this arrangement results in âbetter services at cheaper prices, in place of traditional welfare-state service-provision models that are considered to be inflexible and inefficientâ (Macdonald 2017: 22). Yet evidence about the benefits of choice is thin and inconclusive, with various studies highlighting problems of iniquitous access to services, poor service quality and declining job quality for disability service workers (Exley 2014; Dan & Andrews 2016; Glendinning et al. 2008; Carey et al. 2018; Cunningham 2016; Macdonald & Charlesworth 2016; Cortis et al. 2013; Cortis et al. 2017).
It would be misleading to suggest that the recent resurgence of policies promoting choice in the consumption of social services is attributable to neoliberalism alone. Another important driver has come from the New Left and attendant social movement, welfare user and NGO-led mobilisations seeking a more just distribution of power and public resources (Fraser 2003, 2013; Spandler 2004). Their promotion of consumer choice in the consumption of social services derives from their theoretical critiques of the post-war welfare state (Williams 1989; Fraser 2003, 2013). New Left critiques of state welfare emerged in the 1960s and 1970s alongside the major civil rights struggles of the time. At the centre of these critiques was a concern for the rights and dignity of subordinate groups in receipt of welfare, including women, people from culturally and linguistically diverse backgrounds and disabled people (Williams 1989; Oliver 1990). For these groups, the bureaucratism and paternalism of state welfare were felt to have a dehumanising effect, inhibiting individual agency, curtailing citizenship and trapping people in a state of enforced dependence (Rose 1996; Misra & Akins 1998; Sapiro 1990). Struggles for choice were thus fought on the grounds of equity and social justice. User movements seeking to empower individuals and democratise the welfare state supported measures to devolve administrative and financial control to recipients of benefits and services (Croft & Beresford 1989). This was seen as a means of not only promoting greater autonomy at an individual level but also enhancing democratic participation in the governance of welfare (Fraser 2003). The extent to which such approaches could in fact enhance individual autonomy and democratic participation is debatable. But what is clear is that they represented at least a partial convergence with those advocates of consumer choice whose policy prescriptions derived from an emerging neoliberal challenge to the Keynesian welfare state and who occupied a position at the opposite end of the political spectrum.