ITAMOrg® Hardware Asset Management Specialist Courseware

Jacob Oberg

• Publisher: Van Haren Publishing
• Year: 2020
• eBook ISBN: 9789401807302
• Topic: Education
• Subtopic: Architecture General

ITAMOrg® IT Hardware Asset Management Certifications is suitable for individuals wanting to demonstrate they have achieved sufficient understanding of how to apply and tailor the Hardware Asset Management practices. Hardware Asset Management (HAM) is important for every organization. Management and control of hardware influences the risk on most asset types such as Software, Cloud & Services and People and Information assets. E.g., if you are not in control of what hardware is in use it is not possible for you to control your software which will result in software license in-compliance and other risks. The Hardware Asset Management Specialist Certification brings participants IT Service Management best practices together with Hardware Asset Management best practices. This will help an organization to implement Hardware Asset Management lifecycle processes and showing how IT Service Management can support HAM lifecycles to be in control and support the other Asset types. The purpose of the ITAMOrg Hardware Asset Management Specialist (HAMS) course and certification is to provide knowledge on best practices and use of Hardware Asset Management (HAM) in the challenges that Hardware Asset Managers face on a daily basis. This certification is based on a practical approach to strengthen the participants understanding of how ISO 55000 and IT Service Management best practice relates to everyday use of HAM, Hardware standards, Hardware lifecycle control, control of retirement and disposal and organizational issues that saturates many businesses in today's digital world. This Courseware is suited for the ITAMOrg® 2020 HAM exam. There is also a sample exam added of the ITAMOrg® 2020 Hardware Asset Management in case the participant prefers to refresh its knowledge. The Exam is delivered in English.

Unit 1 - Key concept of HAM

Learning objectives

ITAMOrg has developed this Hardware Asset Management Best Practice approach to clarify what Hardware Asset Management is. Best practice HAM has been created to reach its goals as efficiently as possible. Hardware Asset Management best practice can be tailored to fit any organisation, regardless of its size.

Hardware Asset Management is an important part of IT Service Management and must be understood in this context. The Hardware Asset Management database is a logical part of the Configuration Management System, which supports all the IT Service Management strategy.

Why HAM

Hardware Asset Management best practice has been developed to assist with the understanding of what Hardware Asset Management is and to explain what is required to perform this as effectively and efficiently as identified in industry ”best practice”.

HAM best practice can be tailored to fit any organization, regardless of its size. Hardware Asset management is an important part of IT Service Management and must be understood in this context. The Hardware Asset Management database is a logical part of the Configuration Management System which support all the IT Service Management processes e.g. Incident Management, Request Fulfilment Management, and the Service Catalogue.

HAM Governance

Good Corporate Governance

Ensures that policies and strategy are implemented, and that required processes are correctly followed. Governance includes defining roles and responsibilities, measuring and reporting, and taking actions to resolve any issues identified.

Governance is the single overarching area that binds the IT and business together and ensure that an organization has executed that governance. Governance defines the collective directions, policies and rules that the business and IT use to conduct their business. Governance should evaluate, direct and monitor the strategy, policies and plans of an organization.

IT Governance

The role and importance of externally acquired software has been changed dramatically in recent years, to the point where it has been regarded as a business asset and managed as such. Software Asset Management has become an imperative and not an option.

Hardware are business assets without them Business Managers expose their business and themselves to constraints- and to legal and financial risk. IT governance is about supporting the business to cost allocate, optimize, and minimize risk.

Generally, many Hardware Asset Management strategies fail because they do not work with the structure of governance that already is in place but tries to build a structure or processes per how they would like the organization to work.

Governance is applicable to a constantly managed approach at all organizational levels. It begins with setting a clear Hardware Management strategy, followed of policies to achieve the strategy or what is not part of the organizations operation

ITAM dimensions

Every dimension is affected by multiple factors

• Organizations should have a holistically view of all aspects of their behavior to create value

• Processes should be implemented cross the organization and support the SAM team to create value

• Information and technology should handle HAM data through HAM- or relevant tools to create value

• Partners and supplier should be controlled and managed through reliable contracts to create value

E.g. Hardware process improvement may be planned without proper consideration for the people, partners and technology involved or technology solutions can be implemented without attention to the processes or people they are supposed to support

Organization and People

To support a holistic approach to service management, ITIL defines four dimensions of service management that collectively are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. These are:

• Organizations and people include design and implementation of:

• Culture

• Transparency

• Trust

• Skills

• Experience

• Education

• Training

• Common goals

• Information and technology design and implementation of:

• Strategy

• Compliance

• Compatibility

• Information in services

• Information security

• Technical interfaces

• Skills

• Risks and limitations

• Partners and suppliers design and implementation of:

• Suppliers of goods

• Suppliers of services

• Partners

• Contracts

• Managing resources

• Costs

• Skills

• Demand

• Value streams and processes design and implementation of

• Value streams

• Processes

• Managing demand

• Input and output

• Process integration

• Roles

• Responsibilities

• Value

Structure and systems of authority are not, by themselves, enough to improve organizational effectiveness. The organization also needs a culture that supports its objectives

Systems of authority

• Structure, management, governance

Roles and responsibilities

• RACI and mandate

Culture

• Trust

• Transparency

• Values

• Attitudes

NB: Culture changes over time

Workforce capacity and competence consisting of skills, education, competencies, experience:

• Technical skills

• Communication and collaboration skills

• Broad general knowledge of the other areas of the or...

Table of contents

• Cover
• Title
• Copyright
• Publisher about the Courseware
• Other publications by Van Haren Publishing
• Table of Content
• Reflection
• Agenda
• Unit 1 - Key concept of HAM
• Unit 2 - HAM principals
• Unit 3 - HAM Practices
• Unit 4 - HAM Implementation Tier 1 practice
• Unit 5 - HAM Implementation Tier 2 practices
• Unit 6 - HAM Implementation Tier 3 practice