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Yes, you can access Personal Assistance NQF4 SB by T Krul, C Esterhuyse, P Atkins, S Paarman A Rasmus in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.

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Year

Print ISBN

eBook ISBN

Topic

Subtopic

Index

Front cover
Title page
Copyright page
Contents
Topic 1: Planning and conducting meetings
Module 1: Planning and organising different types of meetings
Module 2: Conducting meetings in as tructured and effective manner
Module 3: Monitoring the completion of actionsa rising from meetings
Topic 2: Applying basic business principles
Module 4: Applying the profit motive to a going concern
Module 5: Applying production theory in a selected workplace
Module 6: Segmenting a market and under taking appropriate marketing measures
Module 7:Operating within a company reporting structure
Module 8: Aligning business unit goals with overall business strategy and objectives
Topic 3: Customer complaints
Module 9: Identifying the customer’s problems
Module 10: Communicating with stakeholders
Module 11: Committing to solving customer complaints
Mondule12: Applying the correctplan and solutions to thecustomer’s problem
Topic 4: Liaising with a rangeof customers of a business
Module 13: Initiating contact with arange of customers
Module 14: Maintaining contact witha range of customers
Module 15: Administering contact with a range of customers
Topic 5: Factors that influence productivity
Module 16: Demonstrating an understanding of the concept 'productivity'
Module 17: Measuring Total Factor Productivity
Module 18: Quantitative factors that influence productivity
Module 19: Identifying qualitative factors that influence productivity and establishing their influence
Topic 6: Measuring and improving Single Factor Productivity at a workstation
Module 20: Measuring Single Factor Productivity and assessing causes for current levels
Module 21: Planning actions to improve Single FactorProductivity
Module 22: Implementing and evaluating actions for improving Single FactorProductivity
Topic 7: Expertise and resources
Module 23: Determining criteria for expertise and resources
Module 24: Establishing and recording expertise and resources
Module 25: Reporting on expertise and resources
PoE Guideline
Glossary
Untitled

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