Written by subject experts with extensive classroom experience.Photographs and artwork help illustrate key principles.Subject matter is explained in simple, unambiguous language
- 286 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
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Table of contents
- Front cover
- Title page
- Copyright page
- Contents
- Topic 1: Planning and conducting meetings
- Module 1: Planning and organising different types of meetings
- Module 2: Conducting meetings in as tructured and effective manner
- Module 3: Monitoring the completion of actionsa rising from meetings
- Topic 2: Applying basic business principles
- Module 4: Applying the profit motive to a going concern
- Module 5: Applying production theory in a selected workplace
- Module 6: Segmenting a market and under taking appropriate marketing measures
- Module 7:Operating within a company reporting structure
- Module 8: Aligning business unit goals with overall business strategy and objectives
- Topic 3: Customer complaints
- Module 9: Identifying the customer’s problems
- Module 10: Communicating with stakeholders
- Module 11: Committing to solving customer complaints
- Mondule12: Applying the correctplan and solutions to thecustomer’s problem
- Topic 4: Liaising with a rangeof customers of a business
- Module 13: Initiating contact with arange of customers
- Module 14: Maintaining contact witha range of customers
- Module 15: Administering contact with a range of customers
- Topic 5: Factors that influence productivity
- Module 16: Demonstrating an understanding of the concept 'productivity'
- Module 17: Measuring Total Factor Productivity
- Module 18: Quantitative factors that influence productivity
- Module 19: Identifying qualitative factors that influence productivity and establishing their influence
- Topic 6: Measuring and improving Single Factor Productivity at a workstation
- Module 20: Measuring Single Factor Productivity and assessing causes for current levels
- Module 21: Planning actions to improve Single FactorProductivity
- Module 22: Implementing and evaluating actions for improving Single FactorProductivity
- Topic 7: Expertise and resources
- Module 23: Determining criteria for expertise and resources
- Module 24: Establishing and recording expertise and resources
- Module 25: Reporting on expertise and resources
- PoE Guideline
- Glossary
- Untitled
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Yes, you can access Personal Assistance NQF4 SB by T Krul, C Esterhuyse, P Atkins, S Paarman A Rasmus in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over 1.5 million books available in our catalogue for you to explore.