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About this book
Easy-to-follow learning materials at just the right level for students.Lots of practical activities to prepare students for exams and for the working world.Relevant case studies encourage students to apply their learning.
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Yes, you can access Communication N6 SB by LM Botha in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover page
- Title page
- Copyright page
- Contents
- Module 1: Motivation
- Unit 1.1: Definition of motivation
- Unit 1.2: Degree of motivation in terms of various aspects
- Unit 1.3: Nature of motives or needs
- Unit 1.4: Factors that influence motivation in the workplace
- Unit 1.5: Influence of motivation on communication
- Module 2: Problem-solving and decision-making
- Unit 2.1: Definition
- Unit 2.2: Interdependence of the two concepts
- Unit 2.3: The role of communication
- Unit 2.4: General decision-making process
- Unit 2.5: Stages in the problem-solving process
- Unit 2.6: Alternative solutions
- Unit 2.7: Deciding on the best solutions
- Unit 2.8: Implementation of the solution and follow-up
- Module 3: Coping with conflict
- Unit 3.1: Definitions of conflict and stress
- Unit 3.2: Modern view of conflict
- Unit 3.3: Functional and dysfunctional conflict
- Unit 3.4: Different types of conflict
- Unit 3.5: Causes of conflict
- Unit 3.6: Consequences of conflict
- Unit 3.7: Coping with conflict
- Unit 3.8: Formal mechanisms for resolving conflict
- Unit 3.9: Coping with stress
- Module 4: Interviews
- Unit 4.1: The definition of the interview procedure and its elements
- Unit 4.2: Employment interview
- Unit 4.3: Psychological aspects of the employment interview
- Unit 4.4: Types of employment interviews
- Unit 4.5: Characteristics of a good interviewer
- Unit 4.6: Hints for the interviewer in the interview situation
- Unit 4.7: Phases of the employment interview
- Unit 4.8: Hints for the applicant
- Unit 4.9: Types of interview questions
- Unit 4.10: Common interview mistakes
- Unit 4.11: Criteria for evaluating applicants
- Unit 4.12: Radio and television interviews
- Unit 4.13: Types of radio and television interviews
- Unit 4.14: Guidelines for the interviewee
- Unit 4.15: Guidelines for the interviewer
- Module 5: Language usage
- Unit 5.1: Extension and reduction of core notes
- Unit 5.2: Précis writing
- Unit 5.3: Subjective and objective language usage
- Unit 5.4: Direct and indirect speech; active and passive voice
- Unit 5.5: Use of graphic material
- Module 6 : Concise communication
- Unit 6.1: Telephone message
- Unit 6.2: Facsimile (fax)
- Unit 6.3: Telegram
- Unit 6.4: Memorandum
- Unit 6.5: Formal invitations
- Unit 6.6: Notices on notice boards
- Unit 6.7: Simple display advertisement
- Unit 6.8: Programmes
- Module 7: Letters
- Unit 7.1: N4 and N5 correspondence revised
- Unit 7.2: Goodwill correspondence
- Unit 7.3: Press release
- Module 8: Meeting procedure
- Unit 8.1: Notices and agendas
- Unit 8.2: Minutes
- Module 9: Reports
- Unit 9.1: Investigative reports
- Unit 9.2: Progress and feedback reports
- Module 10: Critical evaluation of auditory, visual and written material and editing of written material
- Unit 10.1: Written communication
- Unit 10.2: Layout, design and content
- Unit 10.3: Choice of words
- Unit 10.4: Sound, colour and image
- Unit 10.5: Reference works
- Module 11: Oral communication
- Unit 11.1: Voice control
- Unit 11.2: Non-verbal communication in different situations
- Unit 11.3: Presentation of written report or task accomplished
- Unit 11.4: Interview
- Unit 11.5: Conduct at meeting(s)
- Module 12: Development of listening skills
- Unit 12.1: Development of listening skills
- Unit 12.2: Pronunciation
- Glossary
- Acronyms
- Bibliography
- Back cover