Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

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Yes, you can access CompTIA A+ Guide to IT Technical Support by Jean Andrews, Joy Shelton, Jill West,,Jean Andrews, Joy Dark, Jill West,Jean Andrews, Joy Shelton, Jill West in PDF and/or ePUB format, as well as other popular books in Computer Science & Computer Science General. We have over one million books available in our catalogue for you to explore.

Information

Publisher

Cengage Learning EMEA

Year

Print ISBN

eBook ISBN

Topic

Subtopic

Computer Science General

Index

Computer Science

Cover
Table of Contents
CompTIA A+ Core 1 (220-1001) and A+ Core 2 (220-1002) Exam Objectives Mapped to Chapters
Chapter 1: Taking a Computer Apart and Putting It Back Together
Chapter 2: All about Motherboards
Chapter 3: Supporting Processors and Upgrading Memory
Chapter 4: Supporting the Power System and Troubleshooting Computers
Chapter 5: Supporting Hard Drives and Other Storage Devices
Chapter 6: Supporting I/O Devices
Chapter 7: Setting Up a Local Network
Chapter 8: Network Infrastructure and Troubleshooting
Chapter 9: Supporting Mobile Devices
Chapter 10: Virtualization, Cloud Computing, and Printers
Chapter 11: Windows Versions and Customer Service
Chapter 12: Installing Windows
Chapter 13: Maintaining Windows
Chapter 14: Troubleshooting Windows after Startup
Chapter 15: Troubleshooting Windows Startup
Chapter 16: Securing and Sharing Windows Resources
Chapter 17: Security Strategies and Documentation
Chapter 18: macOS, Linux, and Scripting
Appendix A: Safety Procedures and Environmental Concerns
Appendix B: Entry Points for Startup Processes
Appendix C: CompTIA Acronyms
Glossary
Index

About this book

Frequently asked questions

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Table of contents