Freedom from Command and Control
eBook - ePub

Freedom from Command and Control

Rethinking Management for Lean Service

  1. 256 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Freedom from Command and Control

Rethinking Management for Lean Service

About this book

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers

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Yes, you can access Freedom from Command and Control by John Seddon in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.

Information

Year
2019
Print ISBN
9781563273278
eBook ISBN
9781439885086
Subtopic
Operations

Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Table of Contents
  6. Acknowledgement
  7. Introduction: There is a better way
  8. Chapter 1 Once upon a time in manufacturing
  9. Chapter 2 The customer service center as a system
  10. Chapter 3 Redefining the purpose, measures and method of work
  11. Chapter 4 Better measures, better thinking
  12. Chapter 5 The ā€˜break–fix’ archetype
  13. Chapter 6 Learning to see, learning to lead
  14. Chapter 7 Customers—people who can pull you away from the competition
  15. Chapter 8 Do these hold water?
  16. Chapter 9 Watch out for the toolheads
  17. Conclusion: Revisiting Taylorism
  18. Appendix: The better way to improve public services
  19. Endnotes
  20. Further Reading
  21. Other Publications
  22. Index
  23. About the Author