eBook - ePub

Be the Spark

Name: Be the Spark
Author: Simon T. Bailey

Five Platinum Service Principles for Creating Customers for Life

Simon T. Bailey,

English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Be the Spark

Five Platinum Service Principles for Creating Customers for Life

Simon T. Bailey,

About this book

In today's competitive business world, there's no place for lackluster performance, half-brilliant contributions, or low-burning customer service. When you find your SPARK you shine brilliantly against a backdrop of automation, algorithms, and autonomous cars. You realize you weren't just hired to do a job; your purpose is to surpass all expectations and create memorable moments that surprise and delight your customers. Your SPARK is what distinguishes you from the pack through exceptional PLATINUM service that keeps customers coming back-every time. You have the opportunity to Be the Spark for your company, customers, and employees, and this book will teach you how. Author Simon T. Bailey shares five proven methods to equip you with a simple framework that will help you infuse your culture with a mindset that captures the hearts and minds of employees so they will, in turn, capture the hearts and minds of customers. Through evidence-based research, stories and examples, Be the SPARK will teach you how to attract and retain customers in a growing global market, turn customers into loyal fans, and create unforgettable moments that keep them coming back. Best of all, this book will help you find and ignite your inner SPARK. It's time to light the fire in your belly, to kindle your passion, and Be the Spark that creates the change you want to see in yourself, your company, and the world.

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Yes, you can access Be the Spark by Simon T. Bailey in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over one million books available in our catalogue for you to explore.