Remote Work

Redesign Processes, Practices and Strategies to Engage a Remote Workforce

Chris Dyer, Kim Shepherd

• Publisher: Kogan Page
• Year: 2021
• Print ISBN: 9781398600362
• eBook ISBN: 9781398600379
• Edition: 1
• Topic: Business
• Subtopic: Human Resource Management
• Index: Business

How can I develop a team if they're not in the same place? How can I build a company culture that works for employees in an office, working at home and in co-work spaces? How can I maintain organizational oversight if I can't see my employees? Remote Work answers all these questions and more and provides guidance on how to build a successful remote working strategy that engages employees, allows them to perform to their full potential and improves business performance. The COVID-19 pandemic has put remote work into the business norm, but demand from employees to work remotely was already increasing, with a 2019 report stating that 34% of people surveyed would even take a pay cut if they could work remotely part of the time. HR professionals and business leaders need to address this demand to attract and retain the talent the business needs. Remote Work is written by two industry experts who have successfully transitioned their workforces to remote models. It provides essential guidance on how to implement policies, processes and strategies for remote working, including meeting types, measuring performance and creating virtual 'water cooler' environments.Featuring advice on technological solutions to adapting processes and driving engagement, this book also outlines the business benefits of a remote workforce including improved productivity and output and how it allows for faster expansion and execution. With insights from leading experts such as Marshall Goldsmith and case studies from Cornerstone OnDemand, Buffer and United States Marine Corps, Remote Work is essential reading now that increased home and flexible working is here to stay.

Index

3M, development of Post-it^® Notes 153

9/11 attacks, 2001 6

90Consulting 159–61

2020, chaotic events of 1–2

acquisitions, communicating culture virtually 96–100

Adams, Rebekah 226

Adaptive Business Leaders (ABL) 7, 8–9

ADHD 126

Agile 36

agility of the remote model 69–70, 88–89, 94–95

Airbnb 189

Amazon 181, 205

AMN Healthcare, Covid-19 response case study 80–85

Angie’s lists 189

Apple 21, 88, 139, 145, 146–47

appreciative inquiry concept 149–50

4-D process 162–63, 165–68

appreciative leadership, Five Is of 164–65

autism, employees with 126–27

autonomy, motivational effect of 78

availability heuristic 191

Baby Boomer generation 91, 212

balanced scorecard approach 132, 135

Bariso, Justin 76

Barnett, Jay 7, 16–17, 92, 159, 200, 206, 208

Barnum-Forer effect 190–91

Barrett, Colleen 182

Barrett-Poindexter, Jacqui 137

barriers to remote working 57–63

Baskin, Jonathan Salem 183

Bearding, Michael 141–42

Berkus, Dave 8, 27, 126, 132, 223, 241

Best Buy 16

Bezos, Jeff 181, 205

bias in decision making 25–26

Blockbuster 182–83

blue ocean strategy 189

Borzykowski, Bryan 205

Bouwer, Tom 181

Brailsford, Dave 198

Bratton, William 255

Breezes Resorts 88

broken windows theory 254–55

Buffer 112–16, 148

burnout 134–36, 232–33

Busch, Roland 76

business models

cutting costs without cutting employees 6–8

hybrid models 59

innovation driven by crises 5–9

mixing on-site and remote work 59

see also remote business model

business strategy, FAQs 222–25

businesses, types of 204

Caesar’s Palace 150

Carlos, Vincent 66

Casnocha, Ben 140–41

CEOs

awareness of employee goals and life situations 29

challenge your brain 24–25

challenges of taking the company remote 22–29

creating your ideal work environment 108–16

deliberately supportive approach 116

embrace your inner dragon slayer 27

focus on output instead of input 24–25, 26

focus on strengths 28–29

...

Table of contents

• List of figures
• About the authors
• Foreword by Marshall Goldsmith
• Acknowledgements
• Introduction
• 01 Go home and work
• 02 Coming to terms
• 03 Spoiler alert – CEOs beware
• 04 Scrumming Swiss cheese
• 05 Who is in your orchestra pit?
• 06 Why not remote?
• 07 A collision of intelligence and creativity
• 08 Top-down leadership: why remote is best for leaders
• 09 Company health: why remote is best for the company
• 10 People health: why remote is best for your people
• 11 Who can work from home
• 12 Who can lead from home
• 13 Who are you as a company?
• 14 Getting started
• 15 Meetings and measurement
• 16 People, processes, tools, technology... and momentum
• 17 Profit and people
• 18 Questions you should be asking yourself
• 19 Story time
• 20 Paying it forward
• Index