A+ Guide to IT Technical Support (Hardware and Software)
eBook - PDF

A+ Guide to IT Technical Support (Hardware and Software)

  1. English
  2. PDF
  3. Available on iOS & Android
eBook - PDF

A+ Guide to IT Technical Support (Hardware and Software)

About this book

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.

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Yes, you can access A+ Guide to IT Technical Support (Hardware and Software) by Jean Andrews in PDF and/or ePUB format, as well as other popular books in Computer Science & Computer Science General. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Table of Contents
  2. Introduction: CompTIA A+ Guide to IT Technical Support
  3. Ch 1: First Look at Computer Parts and Tools
  4. Ch 2: Working inside Desktop Computers and Laptops
  5. Ch 3: All about Motherboards
  6. Ch 4: Supporting Processors and Upgrading Memory
  7. Ch 5: Supporting the Power System and Troubleshooting Computers
  8. Ch 6: Supporting Hard Drives and Other Storage Devices
  9. Ch 7: Survey of Windows Features and Support Tools
  10. Ch 8: Installing Windows
  11. Ch 9: Supporting I/O Devices
  12. Ch 10: Maintaining Windows
  13. Ch 11: Optimizing Windows
  14. Ch 12: Supporting Customers and Troubleshooting Windows
  15. Ch 13: Troubleshooting Windows Startup
  16. Ch 14: Connecting to and Setting Up a Network
  17. Ch 15: Supporting Network Hardware
  18. Ch 16: Supporting Mobile Operating Systems
  19. Ch 17: Windows Resources on a Network
  20. Ch 18: Security Strategies
  21. Ch 19: Supporting Printers and Customizing a System
  22. Ch 20: Virtualization, Linux, and Mac OS X
  23. Appendix A: Safety Procedures and Environmental Concerns
  24. Appendix B: Entry Points for Startup Processes
  25. Appendix C: CompTIA A+ Acronyms
  26. Glossary
  27. Index