eBook - PDF
Controlling the Costs of Conflict
How to Design a System for Your Organization
- English
- PDF
- Available on iOS & Android
eBook - PDF
Controlling the Costs of Conflict
How to Design a System for Your Organization
About this book
Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
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Yes, you can access Controlling the Costs of Conflict by Karl A. Slaikeu,Ralph H. Hasson in PDF and/or ePUB format, as well as other popular books in Business & Organisational Behaviour. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Controlling the Costs of Conflict: How to Design a System for Your Organization
- Contents
- Preface
- Acknowledgments
- The Authors
- Introduction
- First Principle: Acknowledge Four Ways to Resolve Conflict
- Second Principle: Create Options for Prevention and Early Intervention
- Third Principle: Build Collaborative Strength Through Seven Checkpoints
- Fourth Principle: Use the Mediation Model to Build Consensus Among Decision Makers and Users
- Conclusion
- Resource A: Glossary
- Resource B: Ombudsman Code of Ethics and Standards of Practice
- Resource C: Skills Courses
- Endnotes
- References
- For Further Reading
- Index