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How to Deal With Difficult People
Smart Tactics for Overcoming the Problem People in Your Life
Gill Hasson
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eBook - PDF
How to Deal With Difficult People
Smart Tactics for Overcoming the Problem People in Your Life
Gill Hasson
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About This Book
DON'T LET PROBLEM PEOPLE GET TO YOU!
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.
Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
This book will help you to:
- Understand what makes difficult people tick and how best to handle them
- Learn ways to confidently stand up to others and resist the urge to attack back
- Develop strategies to calmly navigate emotionally-charged situations
- Deal with all kinds of difficult people – hostile, manipulative and the impossible
- Know when to choose your battles, and when to walk away
Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
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PART
ONE
Dealing
With
Difficult
People
Difficult
People
and
Their
Difficult
Behaviour
1
5
Who
or
what
is
a
difficult
person?
It’s
anyone
who
leaves
you
feeling
upset
or
let
down,
frustrated
or
angry,
humili-
ated
or
confused,
drained
or
despairing.
A
difficult
person
can
be
someone
who
behaves
in
an
exploitative
or
unethical
manner;
they
may
be
someone
who
creates
a
sense
of
distrust
because
they
avoid
saying
what
they
really
think
or
feel.
A
difficult
person
may
be
someone
who
refuses
to
cooper-
ate
with
you.
They
may
avoid
taking
responsibility
and
duck
out
of
commitments.
A
difficult
person
can
also
be
someone
who
is
negative
and
critical;
they
find
fault
easily
without
offering
any
con-
structive
or
helpful
alternatives.
Whether
it’s
a
manager
who
keeps
moving
the
goalposts,
an
uncooperative
colleague
or
the
difficult-to-please
client,
your
negative
friend,
sarcastic
brother-in-law,
critical
par-
ent
or
the
infuriating
person
at
a
call
centre,
they
all
have
one
thing
in
common:
they
can
be
difficult
to
deal
with.
There
are
probably
times
when
you
wonder
how
an
encounter
can
go
awry
so
quickly;
you
start
to
doubt
your