The Fourth Bottom Line
eBook - ePub

The Fourth Bottom Line

Flourishing in the era of compassionate leadership

  1. 288 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

The Fourth Bottom Line

Flourishing in the era of compassionate leadership

About this book

Are you looking for a more compassionate, caring and loving way to lead?

Do you want to be a leader that makes a meaningful difference, who opposes injustice and strives to make the world a better place?

In this unique, empowering and inspiring guide, Business Leader and BCorp Ambassador Paul Hargreaves challenges you to banish outdated, paternalistic, 'command and control' leadership and instead embrace the positive, proactive and purpose-led styles that have the power to energise, empower, elevate and change the world.

Using an enlightening and thought-provoking mix of stories, quotes and case-studies, Paul will guide you on a journey through 50 essential leadership qualities. Day by day he'll equip you with ingenious ideas, inspiration and the mindset you need to become a leader who:

  • Nurtures, supports and cherishes the planet as well as your people.
  • Releases love, compassion and care throughout your organisation.
  • Challenges the status quo and is a catalyst for positive change.
  • Uses empathy, trust and mutual respect to drive success and encourage the best in others.

By becoming a genuinely dynamic and human leader who's driven by principle, purpose and passion, you'll make a more profound impact on your business and the world as you create a legacy to be proud of.

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Information

Publisher
SRA Books
Year
2021
Print ISBN
9781912300426
eBook ISBN
9781912300433
Subtopic
Management

DAY 1 Ā» Self-aware

Dictionary definition:
ā€˜Conscious of one’s own feelings, character, etc.’
Collins English Dictionary

Quotes:
ā€˜Of all deceivers fear most yourself!’
SĆøren Kierkegaard, Danish philosopher

ā€˜Everything that irritates us about others can lead us to an understanding of ourselves.’
Carl Jung, Swiss psychoanalyst

ā€˜Self-awareness is our capacity to stand apart from ourselves and examine our thinking, our motives, our history, our scripts, our actions, and our habits and tendencies.’
Stephen Covey, American educator and businessperson

ā€˜Self-awareness is not self-centeredness, and spirituality is not narcissism. ā€œKnow thyselfā€ is not a narcissistic pursuit.’
Marianne Williamson, American politician and activist

Insights

There’s a good reason we are looking at self-awareness first on our journey to better leadership. I would go as far as to say that without increasing our self-awareness, there is little hope for the top leaders that this world desperately needs. In a podcast with Tim Ferriss in February 2020, BrenĆ© Brown claimed that ā€˜the reason there’s so much hate and unhappiness in the world is because people lack self-aware- ness.’ I tend to agree and if we think back to the poor leadership that we may have had the misfortune to experience in our own lives, there’s a very good chance that low or no self-awareness is a common factor. As I write, I am thinking of a particular person I used to know, who had absolutely no clue about how he impacted those around him, nor the trail of destruction he left behind; and when he was confronted about the upset he had caused, he simply told people they should grow a thicker skin.
In her book Insight: The Power of Self-Awareness in a Self-Deluded World, Tasha Eurich draws on years of research to suggest that up to 95 per cent of people believe that they are reasonably self-aware, but only 10 to 15 per cent of people actually are. Now, let’s be clear that self-awareness is very different to being self-absorbed, a state which social media has helped increase to international pandemic levels. Self-awareness occurs on two levels. First, it means having an accurate view of our strengths and weaknesses, knowing what makes us tick, what makes us happy or sad and being aware of when our behaviour could be better and knowing some of the reasons for that conditioned behaviour. Second, it is about having a realistic view of how we connect with the outside world and the impact we make there on other people.
So, in summary, there are those who have never considered whether or not they are self-aware – and they are probably not reading this book. Of those who do consider themselves to be self-aware, most are not. There are two levels on which they may not be: internal and external. Let’s not be too down on ourselves, though. There’s a good chance that, if you are reading this book, you are aware of areas of yourself and your leadership that could be better, and you may have been attracted to reading it by recognising that some of the chapter titles relate to areas in which you know you can improve, so you are probably well on your way. With respect to the second, external form of self-awareness, I had a rude awakening about this as a teenager, which certainly helped me lose any delusions of grandeur I may have had at the time. I was seventeen and at a youth group event where, for some reason, the leader of the group decided to run a ā€˜clear the air’ exercise. We were asked to look around the room and ask ourselves whether we had an issue with anyone else there; then, on his signal, to go and talk to them about it. The bell sounded and I was talking to the first person in front of me, when I looked up and saw there was a queue behind them, while the rest of the room was relatively empty! At that moment, my previously unaware teenage self realised the impact I was having on others, which hopefully had a positive effect on me in later years. I certainly reflected for a while afterwards about what people had said to me and learned from it. And that, in a nutshell, is the key to growing in self-awareness. It is not about narcissistic introspection but detaching ourselves from incidents and conversations, and taking an objective view on events or what has been said, and then learning from this. Why did I feel like that? What could I do differently next time? It is about moving forward and not standing still.
I can’t think of a better example of someone growing into self-aware-ness than Terry Waite, who, while negotiating for the release of hostages in 1987 as the Archbishop of Canterbury’s envoy, was taken into captivity himself for nearly five years, the first four of which were in solitary confinement. Very few human beings have four years in which to get to know themselves as thoroughly as he did, and as a result I recommend reading anything Terry has written, for it all shows great self-aware- ness. Here is an extract from Footfalls in Memory (1996), written after his release, about an experience he had as a young man:
I was quite terrified at the prospect of revealing my most private failings before another but took courage and did so. It was a small but important step in my life. One of the reasons this step had significance was that I began to learn what great capacity I, in company with most human beings, have for self-deception. Objective comments, be they from confessor, therapist, or friend, seem to be to be vital if one would grow up. They are rarely easy to accept.
Let’s look now at a fictional example from the world of business to help us understand self-awareness in a little more detail. A company director of a growing business, let’s call her Helen, has a great team, but taking the business to the next level involves a level of financial risk that she hasn’t been exposed to previously. Helen is reluctant to take that risk, despite several other board members and the bank being very keen. In fact, when they talk about the potential debt involved, she starts to feel nauseous and light-headed, and on one occasion she has to leave the room during discussions. As Helen is the main shareholder, the organisation delays taking the next step and now, a few months later, the business is stagnating. As she has a level of self-awareness, Helen knows in her heart that she has an issue with financial risk and she engages with a coach, who starts to help her explore her feelings of anxiety about money. They stem from Helen having an alcoholic father who regularly gambled the money needed to buy the family food or school uniforms. A fear of being in debt and not having enough money for food and clothes is buried in Helen’s psyche, so that now, despite being relatively affluent, those fears are still present for her. Stepping further into her self-awareness will mean Helen acknowledging she has a weakness in this area and trusting others to make wise decisions around financial risk while stopping herself from blocking them.
We all experience some levels of trauma, pain or upset as children, which can leave us fearful or vulnerable. As we grow older, we create barriers around these vulnerable areas to protect ourselves. These defence mechanisms can create certain behaviours around those fears which subsequently bury the roots of the fear and insecurity even deeper as we become well practised at getting through life with our coping mechanisms or masks in place. Growing in self-awareness is about becoming aware of these blind-spots or realising that our version of ā€˜normal’ might look very different from the ā€˜normal’ of most of the population.
So, how do we grow in self-awareness? First, by spending time reflecting on our values, character and various aspects of our life, as we will be doing in each chapter of this book. In one of the quotes at the start of this chapter, Stephen Covey talks about the ability to stand back and look at ourselves from the outside; if you wish, read it again now. Second, by learning to connect with our inner feelings and understand why we feel the way we do. If our emotions are provoked during a conversation, it’s helpful to learn to pause before we reply, so we can gain more insight into ourselves. Third, by asking for constructive feedback from others, which will help reveal our blind-spots and help us understand that others sometimes view a problem in a completely different, and often better, way than we do. Finally, we can learn to accept ourselves as a unique individual complete with our own suffering, fears and weakness. We admit to ourselves that we will never be perfect and that we will always be learning and inspired to change by those who are different to us. This is incredibly exciting – and the starting point of being a leader with self-awareness.

Actions

Learning to be self-aware today:
Ā» Reflect for a few moments on how well you know yourself. How easy do you find it to stop your active mind and simply reflect on who you are? Journal any thoughts that arise.
Ā» Think back to the last time you felt anger or upset at the words or actions of another. Are you aware of why you felt that way?
Ā» Ask someone else today what your strengths and weaknesses are. This may be difficult, and you may need to give them some warning, but I promise it will be rewarding and will help you grow in self-awareness.

DAY 2 Ā» Humble

Dictionary definition:
ā€˜Marked by meekness or modesty in behaviour, attitude, or spirit; not arrogant or prideful.’
Free Dictionary

Quotes:
ā€˜Humility is not thinking less of yourself, it’s thinking of yourself less.’
C. S. Lewis, British writer and theologian

ā€˜It would be very egotistical of me to say how I would like to be remembered. I’d leave that entirely to South Africans. I would just like a simple stone on which is written ā€œMandelaā€.’
Nelson Mandela, South African anti-apartheid revolutionary

ā€˜Humility is like underwear; essential, but indecent if it shows.’
Helen Nielsen, American script writer

ā€˜Humility is throwing oneself away in complete concentration on something or someone else.’
Madeleine L’Engle, American author

Insights

Mahatma Gandhi was surely one of the humblest people who ever lived. He was the embodiment of humility itself and took inspiration from many ancient sages and mystics, both from within India and beyond. I was slightly surprised on reading his autobiography to discover that he was also inspired by another mystic called Jesus, so much so that he apparently considered becoming a Christian when living in South Africa. Unfortunately, when he tried to visit a local church, he was refused entrance due to ...

Table of contents

  1. Cover
  2. Blurbs
  3. Title Page
  4. Contents
  5. Copyright
  6. Dedication
  7. Foreword – Sujith Ravindran, Founder, Global Foundation for BEING Leadership
  8. Introduction
  9. DAY 1 Ā» Self-aware
  10. DAY 2 Ā» Humble
  11. DAY 3 Ā» Forgiving
  12. DAY 4 Ā» Empathetic
  13. DAY 5 Ā» Gracious
  14. DAY 6 Ā» Solitary
  15. DAY 7 Ā» Playful
  16. DAY 8 Ā» Servant-like
  17. DAY 9 Ā» Thankful
  18. DAY 10 Ā» Kind
  19. DAY 11 Ā» Generous
  20. DAY 12 Ā» Creative
  21. DAY 13 Ā» Content
  22. DAY 14 Ā» Compassionate
  23. DAY 15 Ā» Courageous
  24. DAY 16 Ā» Self-sacrificial
  25. DAY 17 Ā» Joyful
  26. DAY 18 Ā» Vulnerable
  27. DAY 19 Ā» Integrous
  28. DAY 20 Ā» Flowing
  29. DAY 21 Ā» Inclusive
  30. DAY 22 Ā» Anonymous
  31. DAY 23 Ā» Available
  32. DAY 24 Ā» Patient
  33. DAY 25 Ā» Hospitable
  34. DAY 26 Ā» Silent
  35. DAY 27 Ā» Resilient
  36. DAY 28 Ā» Collaborative
  37. DAY 29 Ā» Interdependent
  38. DAY 30 Ā» Purposeful
  39. DAY 31 Ā» Loyal
  40. DAY 32 Ā» Connected
  41. DAY 33 Ā» Peace-loving
  42. DAY 34 Ā» Gentle
  43. DAY 35 Ā» Curious
  44. DAY 36 Ā» Contrite
  45. DAY 37 Ā» Protective
  46. DAY 38 Ā» Intuitive
  47. DAY 39 Ā» Non-judgmental
  48. DAY 40 Ā» Self-disciplined
  49. DAY 41 Ā» Wise
  50. DAY 42 Ā» Loving
  51. DAY 43 Ā» Justice-loving
  52. DAY 44 Ā» Honest
  53. DAY 45 Ā» Self-caring
  54. DAY 46 Ā» Friendly
  55. DAY 47 Ā» Calm
  56. DAY 48 Ā» Persevering
  57. DAY 49 Ā» Authentic
  58. DAY 50 Ā» Good
  59. Bibliography
  60. Acknowledgments
  61. About the Author