The SAGE Encyclopedia of Corporate Reputation

Craig E. Carroll

• Publisher: SAGE Publications, Inc
• Year: 2016
• Print ISBN: 9781483376516
• eBook ISBN: 9781483376530
• Edition: 1
• Topic: Business
• Subtopic: Business General
• Index: Business

What creates corporate reputations and how should organizations respond? Corporate reputation is a growing research field in disciplines as diverse as communication, management, marketing, industrial and organizational psychology, and sociology. As a formal area of academic study, it is relatively young with roots in the 1980s and the emergence of specialized reputation rankings for industries, products/services, and performance dimensions and for regions. Such rankings resulted in competition between organizations and the alignment of organizational activities to qualify and improve standings in the rankings. In addition, today's changing stakeholder expectations, the growth of advocacy, demand for more disclosures and greater transparency, and globalized, mediatized environments create new challenges, pitfalls, and opportunities for organizations. Successfully engaging, dealing with, and working through reputational challenges requires an understanding of options and tools for organizational decision-making and stakeholder engagement.

 

For the first time, the vast and important field of corporate reputation is explored in the format of an encyclopedic reference.  The SAGE Encyclopedia of Corporate Reputation comprehensively overviews concepts and techniques for identifying, building, measuring, monitoring, evaluating, maintaining, valuing, living up to and/or changing corporate reputations.

 

Key features include:

• 300 signed entries are organized in A-to-Z fashion in 2 volumes available in a choice of electronic or print formats
• Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.
• Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas
• A Chronology provides historical perspective on the development of corporate reputation as a discrete field of study.
• A Resource Guide in the back matter lists classic books, key journals, associations, websites, and selected degree programs of relevance to corporate reputation.
• A General Bibliography will be accompanied by visual maps noting the relationships between the various disciplines touching upon corporate reputation studies.
• The work concludes with a comprehensive Index, which—in the electronic version—combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities

 

Index

• AA1000 Assurance Standard, 1:64
• AA1000-Principles Standards, 2:759
• Aaker, David, 1:74
• Abandonment, of trademark, 2:896
• Abelson, Robert, 1:38–39
• ABI (ability, benevolence, and integrity) model, 2:554
• ABN AMRO Bank, 2:808
• Abrahamson, Eric, 1:335
• Abridged customer-based reputation scale, survey items, 2:730
• Abusive ad hominem, 1:17, 115
• AC Nielsen Corporate Image Monitor, 1:298
• Academic associations, 2:933
• Academic disciplines around corporate reputation, 2:947
• Academic journals covering corporate reputation, 2:695
• Academy of Management Journal, 2:918
• Accel Partners, 2:892
• Accenture, 1:220, 2:568, 610, 632, 731
• Acceptance objectives, 2:501–502
  • examples, 2:503–504
• Access, media, 1:422
• Access strategies, 1:492
• Access to information, 1:436
• Access to Medicines Index, 2:605–606
• Accidental crisis type, 2:750
• Accidental strategy, 1:345
• Accidents, 1:241, 243, 2:749
  • claiming wrongs as, 1:170
• Accommodative strategies, for reputation repair, 2:667
• Account giving, 1:344
• Accountability, 1:1–4
  • monographs on, 2:922
  • social accounting and, 2:758
  • transparency and, 2:866
• Accounting, 2:758
  • social accounting, 2:756–759
• Accounting journals, 2:924
  • top 5 most cited articles on corporate reputation in, 2:935
• Accounting violations, corruption and, 1:233
• Accounts, Excuses, and Apologies (Benoit), 1...

Table of contents

• Cover
• Half Title
• Editorial Board
• Title Page
• Copyright Page
• Contents
• About the Editor
• Contributors
• Introduction
• A
• Accountability
• Accreditation and Certification
• Action and Performance
• Activist Campaigns
• Actor-Network Theory
• Ad Hominem Argument
• Advertising
• Africa, Corporate Reputation in
• Agency Theory
• Agenda-Building Theory
• Agenda-Setting Theory
• Alignment Between Identity and Reputation
• Anonymity and Privacy
• Anticipatory Impression Management
• Apologia Theory
• Asia, Corporate Reputation in
• At-Risk Populations
• Attitudes
• Attribution Theory
• Audiences
• Authenticity
• Autocommunication Theory
• B
• Balance Theory
• Benchmarking
• Best Practices
• Big Fish in Little Ponds
• Branch Identity
• Brand
• Brand Bully
• Brand Co-Creation Model
• Brand Communities
• Brand Journalism
• Brand Orientation
• Brandjacking
• Business History
• Business Journalism
• C
• Capability Reputation
• Case Studies
• Categories
• Cause-Related Marketing
• CEO Celebrity
• Channels
• Chaos Theory
• Character Assassination
• Co-Creation Theory
• Codes of Conduct
• Cognitive Dissonance
• Coherence
• Collective Intentionality
• Commercial and Political Speech
• Communication Management
• Communication Strategy
• Communicatively Constituted Organization Theory
• Complex Adaptive Systems
• Complexity Theory
• Conflict Management
• Conformity and Differentiation
• Constituents
• Content Analysis
• Co-Orientation Theory
• Corporate Advocacy
• Corporate Agenda Setting
• Corporate Apologies
• Corporate Associations
• Corporate Communication
• Corporate Communication Axioms
• Corporate Communication Law
• Corporate Communication Policies
• Corporate Diplomacy
• Corporate Governance
• Corporate History
• Corporate Identity
• Corporate Political Activity
• Corporate Political Reputation
• Corporate Public Figures
• Corporate Social Irresponsibility
• Corporate Social Performance
• Corporate Social Responsibility
• Corporate Social Responsibility, Communication of
• Corporate Social Responsibility, Company-Sponsored Events
• Corporate Sponsorships
• Corruption
• Country-of-Origin Effects
• Credit Rating
• Credit Reporting
• Crisis
• Crisis Response Strategies
• Critical Theory
• Cross-Sector Partnerships
• Curation
• D
• Defamation
• Deviance, Organizational
• Deviations
• Disclosure
• Distorted Images
• E
• Edelman Trust Barometer
• Elaboration Likelihood Model of Persuasion
• Endorsements
• Engagement
• Environmental Performance
• Ethical Business Practice
• Ethics of Reputation Management
• Ethos
• Europe, Corporate Reputation in
• Excellence Theory
• Executive Leadership
• Expectancy Violations Theory
• Expectation Management
• Expertise
• F
• Facework
• Familiarity
• Feedback
• Field Theory
• Financial Intermediaries
• Financial Performance
• Financial Restatements
• Firm Celebrity
• First Amendment
• Framing Theory
• G
• Guilt by Association
• Guru Theory
• H
• Halo Effect
• Hypocrisy
• I
• Identification Theory
• Image Repair Theory
• Impression Management Theory
• Indicators of Reputation
• Information Intermediaries
• Information Processing
• Innovation
• Institutional Theory
• Integrated Marketing Communications
• Interpersonal Communication
• Issue Ownership Theory
• Issues Management
• J
• Journalism
• Justice
• K
• Key Messages
• L
• Latin America, Corporate Reputation in
• Leadership’s Role in Reputation
• Legacy Organizational Identity
• Legal Sanctions
• Legitimacy
• Libel
• Litigation
• M
• Management, Corporate Reputation
• Management Fashion Theory
• Marketing
• Markets
• Meaning
• Media
• Media Dependency Theory
• Media Effects Theory
• Media Law
• Media Relations
• Media Reputation
• Mediatization
• Message Design
• Message Integrity
• Messages
• Middle East, Corporate Reputation in
• Mindful Learning
• Moments of Truth
• Multiple Reputations
• N
• Names
• Naming and Shaming
• Network Analysis
• Network Theory
• Neuroscience
• News Media
• Noise
• Nonmarket Strategy
• North America, Corporate Reputation in
• O
• Objectives
• Organization Development
• Organizational and Corporate Image
• Organizational Character
• Organizational Culture
• Organizational Demographics
• Organizational Deviance
• Organizational DNA
• Organizational Dysfunction
• Organizational Effectiveness
• Organizational Health
• Organizational Identification
• Organizational Identity
• Organizational Integrity
• Organizational Learning
• Organizational Listening
• Organizational Performance
• Organizational Renewal
• Organizational Trust
• Organizational Wrongdoing
• Organization-Public Relationships
• P
• Paradoxes in Reputation Management
• Partnerships and Alliances
• Political Positioning
• Polling
• Postcolonial Theory
• Postmodern Theory
• Prestige
• Product Performance
• Product Recalls and Public Safety
• Prominence
• Public Esteem
• Public Opinion
• Public Relations
• Public Sector Reputation
• Publicity, Paradox of
• Publics
• R
• Ratings
• Reasoned Action Theory
• Rebranding
• Reciprocity
• Regulatory Agencies
• Reputation, Dimensions of
• Reputation Capital
• Reputation Cascades
• Reputation Change
• Reputation Change Management
• Reputation Continuity
• Reputation Council
• Reputation Crisis
• Reputation Formation
• Reputation Gaps
• Reputation Management
• Reputation Management, Role of Communication in
• Reputation Management Problems
• Reputation Monitoring
• Reputation Orientation
• Reputation Rankings
• Reputation Renting
• Reputation Repair
• Reputation Risk
• Reputational Bliss
• Reputational Commons
• Reputational Criteria
• Reputational Discounting
• Reputational Dynamics
• Reputational Penalties
• Reputational Spillovers
• Reputational Stickiness
• Research Methodology in Corporate Reputation
• Research Methods in Corporate Reputation
• Resilience
• Resource-Based Theory of the Firm
• Return on Investment
• Revisionist History
• Rhetorical Profiling
• Rhetorical Theory
• Rumor and Gossip
• S
• Scales for Measuring Corporate Reputation
• Semantic Network Analysis
• Sensemaking Theory
• Signal Theory
• Simulacra and Simulations
• Situational Crisis Communication Theory
• Slander
• Small- to Medium-Sized Enterprises
• Social Accounting
• Social Capital Theory
• Social Cognition Theory
• Social Construction of Reality
• Social Exchange Theory
• Social Judgment Theory
• Social License to Operate
• Social Media
• Social Theory
• Source Credibility
• Spiral of Silence Theory
• Spokesperson
• Stakeholder Media
• Stakeholder Orientation
• Stakeholder Theory
• Stakeholders
• Startups, Corporate Reputation of
• Status
• Stereotypes
• Stigma
• Storytelling
• Strategic Alignment
• Strategic Aspirations
• Strategic Inaction
• Strategic Silence
• Strategy
• Symbiotic Sustainability Model
• Systems Theory
• T
• Theories of Corporate Reputation
• Theory of Planned Behavior
• Third-Party Endorsements
• Thought Leadership
• Timing
• Transparency
• U
• Uncertainty Reduction Theory
• United Nations Global Compact
• Upper Echelon Theory
• Use of Social Media in Crisis Situations
• Users
• V
• Valorization
• Value
• Velcro Effect
• Venture Capital Reputation
• Visual Identity
• VT4 Framework of Organizational Media Salience
• W
• Web Analytics
• Whistleblowing
• Whuffie
• Word of Mouth
• Workplace Performance
• Appendix A History of Corporate Reputation
• Appendix B Resource Guide
• Appendix C Most Cited Articles on Corporate Reputation by Academic Discipline
• Appendix D Mapping the Phenomenon of Reputation
• References
• Index